Rigoev Prado
San Diego,CA
Summary
Self-motivated, aspiring IT professional equipped with technical skills, leveraging communication from background in sales to collaborate, solve problems, and achieve high quality results on a deadline. Sales professional with 4 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinker with expertise in expanding network connections, persuasively introducing products and revealing customer needs to deliver solutions.
Overview
10
10
years of professional experience
Work History
Inside Sales Representative
Taylor Guitars
El Cajon, CA
03.2014 - 12.2021
- Cultivated and strengthened customer relationships to drive revenue growth.
- Investigated sales and service issues to provide successful resolutions.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed account records and contact logs to facilitate sales process.
- Offered products to meet needs of wholesale customers and developed new products and services with help of customer feedback.
- Leveraged interpersonal skills to conduct successful business-to-business telephone sales.
- Leveraged CRM software skills to generate pipeline and account reports weekly.
- Devised strategies to grow customer base and improve monthly sales.
Sales Representative
Guitar Center
La Mesa, CA
02.2012 - 10.2013
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
- Developed key customer relationships to increase sales.
Education
Information Technology Essentials -
DeVry University
San Diego11-2023
High School Diploma -
Southwestern College
Chula Vista, CASkills
Comptia A Certification
Sales Skills:
- Client Relationship Management: Proven ability to build and maintain strong relationships with clients, understanding their needs and providing tailored solutions
- Communication: Excellent verbal and written communication skills, adept at conveying complex technical information in a clear and understandable manner to clients
- Sales Strategy: Proficient in developing and implementing effective sales strategies to meet and exceed targets
- Presentation: Ability to deliver compelling sales presentations and demonstrations
- Closing: Strong track record of closing deals and converting prospects into satisfied customers
Information Technology Skills:
- Technical Proficiency: Advanced knowledge of information technology systems, including hardware, software, and networking principles
- Troubleshooting: Skilled in diagnosing and resolving technical issues, both independently and collaboratively with cross-functional teams
- Software Proficiency: Proficient in using a wide range of software applications, including CRM systems, productivity suites, and specialized sales tools
- Cybersecurity Awareness: Understanding of cybersecurity best practices and awareness of potential threats to client data security
- Cloud Computing: Familiarity with cloud computing technologies and platforms, such as Azure
- Adaptability: Ability to quickly learn and adapt to new technologies and tools, staying abreast of industry trends and innovations
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Inside Sales Representative
Taylor Guitars
03.2014 - 12.2021
Sales Representative
Guitar Center
02.2012 - 10.2013
High School Diploma -
Southwestern College
Information Technology Essentials -
DeVry University
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