Tu'Shan Hamm
New York,NY
Summary
Dynamic Business Associate at Mount Sinai Morningside Hospital with strong problem-solving abilities and extensive knowledge of Epic. Enhanced client satisfaction through tailored solutions and effective communication. Proven track record in managing complex cases and collaborating with multidisciplinary teams to address psychosocial needs. Committed to improving service delivery and patient outcomes.
Overview
24
24
years of professional experience
Work History
Business Associate
Mount Sinai Morningside Hospital
05.2007 - Current
- Register patients in a timely manner collecting and updating demographic and insurance consideration.
- Collect visit fees and insurance co-payments.
- Improved client satisfaction with personalized solution presentations tailored to address specific business needs.
- Keep physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Assess and evaluates patients social and psychosocial situations to determine patients needs base on interviewing process.
- Increased customer service success rates by quickly resolving issues.
Attendance Teacher
New York City Department Of Education, New York
01.2007 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Communicates with parents, students, staff, information on a variety of attendance issues and meeting attendance notification requirements.
- Home visits to students whom are not attending school.
- Evaluates situation, involving other staff, students, parents, the public police, for the purpose of taking appropriate action regarding truancy issues.
- Prepares a variety of reports and written materials conveying information regarding school and/or district activities and procedures.
- Provide psycho-education for parents and families.
- Provide casework technique with assessing and identifying goals for students and parents.
Child Protective Specialist
New York City Administration for Children's Services
01.2001 - 01.2007
- Responds directly to reports of child abuse and or neglect.
- Use investigatory and social work skills to protect the children.
- Develop treatment plans in timely manner to help assist the family.
- Maintained case records and legal documentation.
- Attended court proceedings, submitted documents and offered testimony.
- Responded to claims of abuse, neglect or safety concerns.
- Access the risk of future abuse and or neglect of children in the family.
- Provide psychosocial and educate the children's and families.
- Ability to access and select and make referrals to appropriate community resources.
- Coordinate and manage activities for high risk psychosocial clients to implements services of multiply needs.
Education
Master of Science - Social Work
Hunter College School of Social Work
New York, NY05-2013
Master of Science - Public Administration
Metropolitan College of New York
New York, NY05-2011
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY05-2009
Skills
- Critical Thinker
- Extensive knowledge of Epic
- Mainframe/Eagle registration system
- Insurance verification
- Analytical thinking
- Idea development and brainstorming
- Problem-solving abilities
- Conflict resolution
- Social development activities
- Psychiatric Social Work
Timeline
Business Associate
Mount Sinai Morningside Hospital
05.2007 - Current
Attendance Teacher
New York City Department Of Education, New York
01.2007 - Current
Child Protective Specialist
New York City Administration for Children's Services
01.2001 - 01.2007
Master of Science - Social Work
Hunter College School of Social Work
Master of Science - Public Administration
Metropolitan College of New York
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
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