Tushanda Sims
Newark,NJ
Summary
Customer-focused professional with experience in retail, transportation, and advocacy. Demonstrates strong problem-solving skills and adaptability in fast-paced environments. Skilled in team leadership and client relations, committed to continuous learning and driving organizational success.
Overview
6
6
years of professional experience
Work History
Sales & Customer Service Associate
M. Eagles
Newark, New Jersey
10.2024 - Current
- Resolved customer concerns through polite communication and active listening, ensuring customer satisfaction.
- Facilitated returns, exchanges, and order issue resolution to enhance customer experience.
- Addressed customer inquiries promptly, contributing to improved service quality.
- Updated customer records and service notes in company systems.
- Coordinated with team members to support daily store operations.
- Followed M. Eagles policies for service quality and customer satisfaction.
Driver
Uber
Newark, New Jersey
09.2021 - Current
- Navigated Uber app for ride requests, routing, and trip confirmations.
- Picked up and dropped off riders using GPS navigation and map tools.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Maintained vehicle cleanliness and readiness for daily Uber driving shifts.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Provided timely delivery of goods and services to customers, ensuring satisfaction.
Customer Service Representative
Pro Energy Solutions
Morganville, New Jersey
10.2020 - 02.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer calls for energy service questions and account support.
- Developed strong customer relationships to encourage repeat business.
- Documented call details and account changes in customer service databases.
- Escalated complex complaints to supervisors and technical support staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Front End Supervisor
Stop & Shop
Union, New Jersey
03.2022 - 09.2023
- Supervised front-end associates across checkout lanes, bagging, and self-checkout areas.
- Coached cashiers on Stop & Shop service standards and register procedures.
- Trained new associates on front-end policies, POS systems, and cashier accuracy.
- Monitored customer service desk operations and resolved shopper concerns.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Inspected registers, tills, and cash office records for accuracy and compliance.
Family Advocate
The Leaguers
Newark, New Jersey
10.2020 - 09.2021
- Supported families through The Leaguers' early childhood and community resource programs.
- Conducted intake interviews and gathered family needs for service planning.
- Guided parents through enrollment, eligibility, and required documentation steps.
- Coordinated referrals to housing, health, food, and social service agencies.
- Conducted home visits and kept in contact with families by phone in accordance with agency policies.
- Maintained confidential case notes and family records in program systems.
Education
Bachelor of Science - Business Administration and Management
Regent University
Virginia Beach, VA10-2026
Skills
- Customer service
- Customer complaint resolution
- Customer relationship management
- Customer account management
- POS system operation
- Cash handling
- Data entry accuracy
- Merchandise upselling
- Professional demeanor
Timeline
Sales & Customer Service Associate
M. Eagles
10.2024 - Current
Assistant Front End Supervisor
Stop & Shop
03.2022 - 09.2023
Driver
Uber
09.2021 - Current
Customer Service Representative
Pro Energy Solutions
10.2020 - 02.2024
Family Advocate
The Leaguers
10.2020 - 09.2021
Bachelor of Science - Business Administration and Management
Regent University