Photography
Staying on top of emerging trends
Tushar Mishra
Dallas,TX
Summary
Customer-focused professional with successful 16-years career in IT sector, adept in strategic planning and workforce management. Spearheaded Agile transformations, enhancing team productivity and customer satisfaction. Excelled in complex problem-solving and cross-functional teamwork, significantly improving project delivery timelines and quality. Demonstrates exceptional leadership and customer relationship management skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Technical Solution Manager| Scrum Master
Amadeus North America Inc
02.2023 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Launched quality assurance practices for each phase of development
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Streamlined and optimized workflow and communication by implementing Agile frameworks.
- Partnered with project team members to identify and quickly address problems.
- Coordinated with external vendors to deliver IT project components.
- Communicated project updates to stakeholders at all levels.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Established and enforced project timelines and deadlines.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Senior Quality Assurance Engineer
Amadeus North America Inc
04.2017 - 01.2023
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.
- Demonstrated new product features and functionality to project stakeholders.
- Collaborated with developers and project managers to assess program capabilities, features and testing demands.
- Created test cases and test scripts to maintain cohesive team approach to product development.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Assessed software bugs and compiled findings along with suggested resolutions for development team members.
- Partnered with leadership team to develop automation strategy and execution plan.
- Optimized test cases to maximize success of manual software testing.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Software Quality Assurance Lead
Amadeus Software Labs
09.2013 - 03.2017
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Built automated test scripts to handle repetitive software testing work.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Gained extensive knowledge in data entry, analysis and reporting.
- Strengthened communication skills through regular interactions with others.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
Test Analyst
Infosys Ltd.
08.2008 - 06.2013
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Identified bugs and issues within system and applied troubleshooting techniques for mitigation purposes.
- Provided each staff member with exemplary training to help improve departmental efficiency and boost understanding of respective job duties.
- Traveled to client sites to perform onsite testing.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Education
Bachelor of Technology - Computer Science And Engineering
College of Engineering And Technology
Odisha, IndiaMaster of Science - Information And Cyber Security
International Technological University
San Jose, CA12.2022
Skills
- Strategic Planning
- Workforce Management
- Business Planning
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Team Leadership
- Cross-Functional Teamwork
- Verbal and written communication
Certification
ISTQB
Interests
Timeline
Technical Solution Manager| Scrum Master
Amadeus North America Inc
02.2023 - Current
Senior Quality Assurance Engineer
Amadeus North America Inc
04.2017 - 01.2023
Software Quality Assurance Lead
Amadeus Software Labs
09.2013 - 03.2017
Test Analyst
Infosys Ltd.
08.2008 - 06.2013
Bachelor of Technology - Computer Science And Engineering
College of Engineering And Technology
Master of Science - Information And Cyber Security
International Technological University
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