TUYET NHI PHAM
Lynnwood
Summary
A driven and dynamic individual with a demonstrated office management and coordination history. Highly resilient, detail-oriented, analytical, and adaptable to changes and challenges with the ability to cross-functionally communicate between teams and members to achieve common goals.
Overview
10
10
years of professional experience
Work History
Early Learning Specialist and Instructor
Edmonds School District
Edmonds, WA
08.2018 - Current
- Cross-functionally communicated with 10 different classroom teachers, educational professionals, and parents, creating a cohesive environment and assisting in making informed decisions based on data, observation, and professional judgment.
- Analyzed, managed, and input data into relevant software for 40 to 80 students, presented and used data to create individualized student and family goals during quarterly conferences.
- Executed classroom projects through weekly planning, prioritizing tasks, coordinating bi-weekly meetings, and directing the classroom team on weekly action items.
Administrative Assistant
OK Chiropractic Clinic
Edmonds, WA
04.2018 - 08.2018
- Managed high-volume inquiries between patients, doctors, and therapists by coordinating and scheduling over 50 appointments per week.
- Maintained confidentiality of sensitive information by adhering to HIPAA policies and implemented standardized processes by creating office and training manuals to enhance clinic efficiency.
- Successfully streamlined communication between patients and doctors by actively listening to patient needs and accurately entering data into relevant software.
Director, Assistant Director, Lead Teacher
Northgate Early Learning Center
Seattle, WA
06.2015 - 10.2017
- Facilitated the onboarding process and ensured the precise completion of pre-employment requirements.
- Efficiently managed the center's waitlist, reallocated resources, and successfully increased enrollment, leading to a timely increase in revenue by 50%.
- Successfully assessed, resolved, and controlled daily conflicts, such as staff scheduling, through creative problem-solving.
- Tracked State requirements for over 10 staff and 40 families to ensure adherence to Washington State rules and regulations.
Education
BA of Arts - Early Childhood and Family Studies
University of Washington
Skills
- Microsoft Office Suite, Google Workspace
- Database management
- Professional communication and collaboration
- Resource allocation
- Schedule coordination
- Client relations
Languages
English, Vietnamese
Timeline
Early Learning Specialist and Instructor
Edmonds School District
08.2018 - Current
Administrative Assistant
OK Chiropractic Clinic
04.2018 - 08.2018
Director, Assistant Director, Lead Teacher
Northgate Early Learning Center
06.2015 - 10.2017
BA of Arts - Early Childhood and Family Studies
University of Washington