Twana Jackson
Belleville,MI
Summary
Organized Shipping Clerk offers 8-year background creating shipping documents, pulling inventory and monitoring shipments. Hardworking and customer-oriented individual possessing strong communication and mathematics skills. Well-versed in operating scanners, forklifts, dollies and scales. Enthusiastic Team Lead willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Highly organized Team Lead with dedication to promoting productivity. Highly familiar with professional shipment processes with [Number] years of experience. Proficient in technical writing, recordkeeping and interdepartmental coordination.
Overview
23
23
years of professional experience
Work History
Team Lead / Shipping and Receiving
Toyota Motor North America
01.2019 - 01.2023
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
Customer Service Agent / Shipping and Receiving
Constellium Automotive
01.2015 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Supervisor / Property Services /Customer Service Specialist
Elite Janitorial Services
01.2000 - 01.2015
- Improving productivity and customer relations, exceeding all expectations daily.
Education
Milan High School
Milan, MichiganUniversity Of Phoenix
Certificate - Customer Service Management
Washtenaw County Community
Ypsilanti, Michigan03.2023
Associate of Arts - Culinary Arts
Dorsey College
Roseville, Michigan08.2022
Skills
- Marketing
- Project Management
- Hazardous Materials
- Basic Mathematical Calculations
- Google Docs
- Cost Estimation and Management
- Shipment Updates
- Packing and Scanning
- Budget Planning
- Social Media
- Planning
Timeline
Team Lead / Shipping and Receiving
Toyota Motor North America
01.2019 - 01.2023
Customer Service Agent / Shipping and Receiving
Constellium Automotive
01.2015 - 01.2019
Supervisor / Property Services /Customer Service Specialist
Elite Janitorial Services
01.2000 - 01.2015
Milan High School
University Of Phoenix
Certificate - Customer Service Management
Washtenaw County Community
Associate of Arts - Culinary Arts
Dorsey College
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