Twanda Ratliff
Orlando
Overview
2025
2025
years of professional experience
Work History
Marketing Specialist
Hilton Grand Vacations
- Increased brand awareness by developing and implementing targeted marketing campaigns.
- Streamlined communication processes, leading to improved collaboration between departments.
- Collaborated with creative teams to develop visually appealing marketing materials for print and digital channels.
- Boosted lead generation through the creation of engaging content for social media platforms.
Aircraft Fueler
Prime Flight Aviation
08.2023 - Current
- Helped team coordinate smooth and safe aircraft movement.
- Kept equipment clean and functional with regular inspections and upkeep.
- Drove fuel trucks, hydrant carts and stationary carts to complete work.
- Fueled airline equipment according to exact work orders.
Gate Service Agent
SP Plus Bags
03.2019 - 06.2021
- Streamlined boarding process for smoother transitions, coordinating with flight crew and ground staff.
- Ensured accurate flight information displays by updating gate boards and monitor systems.
- Established rapport with frequent travelers, offering personalized assistance as needed.
- Collaborated with airline personnel to resolve passenger concerns, demonstrating excellent problem-solving skills.
Education
Marketing Degree - Business Marketing
Drake Business School
Manhattan, NY06.1994
Skills
Excellent customer service skills Pay attention to detail, reliable and dependable fast learner
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Aircraft Fueler
Prime Flight Aviation
08.2023 - Current
Gate Service Agent
SP Plus Bags
03.2019 - 06.2021
Marketing Specialist
Hilton Grand Vacations
Marketing Degree - Business Marketing
Drake Business School