Twaneka Taylor

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• Handled customer service inquiries and complaints efficiently.
• Regularly maintained updated resident files for accurate information.
• Coordinated tenant move-ins, move-outs, and evictions in compliance with regulations.
• Responded to inquiries from multiple parties via calls using strong active listening skills.
• Coordinated preparations for incoming tenants.
• Cultivated strong tenant relationships through exceptional customer service.
• Evaluated applications from prospective renters to ensure they met eligibility standards.
• Oversaw daily operations with tenants, subcontractors and property management.
• Handled timely tenant rental payments.
• Engaged in local events coordinated by the property management team.
• Collected rent and utility payments to manage building's accounts.

• Conducted resident interviews for recertification.
• Ensured timely submission of recertifications for approval.
• Supported manager with regular tasks.
• Ensured timely completion of work orders.

• Consistently achieved appointment setting targets.
• Addressed the three specified rebuttal criteria.
• Accurately handled call dispositions.
• Reduced annual meeting wrap-up time by 0.2 seconds.

• Surpassed marketing targets.
• Ensured timely completion of maintenance requests.
• Achieved target move-in goals.
• Supported Inspectors during inspections.

• Managed completion of all leasing requirements.
• Developed marketing strategies.
• Managed efficient collection of monthly rental payments.
• Directed property and tenant needs.
• Exhibited outstanding leadership abilities.
• Increased efficiency in task organization.
• Managed financial planning processes.

• Ensured timely completion of recertifications.
• Managed monthly rent collection.
• Ensured residents' needs were met.
• Conducted monthly unit evaluations.
• Ensured optimal condition of property.
• Managed accounts payable processes.
• Supervised upkeep activities.

• Ensured comprehensive applicant requirements were fulfilled.
• Ensured timely turnover of units for new move-ins.
• Displayed various units effectively.
• Computed revenue.
• Reviewed and processed new applicant submissions.
• Achieved full occupancy consistently.
• Provided support in renovation processes.

• Increased customer retention by 20%
• Reduced fraudulent charges by 50%
• Improved product recommendations and increased sales
• Drove business decisions and reduced operational costs

• Provided support to customers.
• Welcomed and assisted visitors at the front desk.
• Managed cash transactions efficiently.