Karen Allyson McCracken
Conway,South Carolina
Summary
I am a dedicated, motivated and responsible professional. I am dependable and offer flexibility in work schedules. I work well under pressure and can meet deadlines with accuracy and attention to detail. I have always established a strong rapport with management, home owners and co-workers and have been recognized for my excellent customer service skills.
Overview
20
20
years of professional experience
4024
4024
years of post-secondary education
Work History
Building Manager/Assistant Director of Housekeeping
Compass Cove Resort
Myrtle Beach, SC
01.2014 - 06.2014
- Hire, train and supervise all employees under my supervision
- Rotate the scheduling of all housekeeping and laundry staff for all properties of Compass Cove
- Work hand in hand with all department heads within the resort
- Inventory control of housekeeping supplies, laundry and individual unit inventories
- Deal with homeowner/vacation guests problems
- Greet homeowners upon arrival to discuss their stay, talk about improvements needed to the unit, etc.
- Work closely with Chief Engineer to ensure maintenance problems are reported promptly and addressed with sense of urgency
- Walk the properties daily, performing random inspections, checking for maintenance issues, etc. and ensuring housekeeping staff are providing exceptional customer service
- Submit daily Manager on duty reports to Director of Housekeeping as well as the resort General Manager
Housekeeping Supervisor/Property Care
Seaside Premier Vacation Rental
Myrtle Beach, South Carolina
03.2010 - 05.2013
- Supervised daily housekeeping operations for vacation rental properties.
- Trained and mentored staff on cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Inspected properties for cleanliness and maintenance issues before guest arrivals.
- Coordinated with guests to address housekeeping requests and concerns.
- Developed cleaning schedules to ensure timely property turnovers.
- Implemented quality control measures to maintain high cleanliness standards.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Responded promptly to maintenance requests from guests or staff members.
- Established effective communication between team members in order to foster a positive work environment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Reviewed employee performance and devised improvement plan to achieve goals.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
- Swept and damp-mopped private stairways and hallways.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
Housekeeping Supervisor, Property Care
Seaside Rentals
Surfside Beach, SC
03.2010 - 05.2013
- Managed housekeeping responsibilities and property care for 148 rental properties
- Trained and managed three outsourced cleaning vendors and assessed quality of work
- Hired, trained and managed 40+ in-house housekeepers and inspectors
- Handled all scheduling for those I managed.
- Handled all guest complaints/concerns, including all after hour issues
- Worked closely with homeowners concerning décor, improvements, etc.
- Ordered all supplies
- Supervised quality control over all areas under my supervision.
Bookkeeping
Vereen’s Plumbing and D and J Lot Clearing
Myrtle Beach, SC
01.1997 - 12.2010
- Prepared and submitted proposals and invoices
- Prepared and mailed weekly, monthly and quarterly account statements
- Handled all payroll functions
- Gathered information and submitted quarterly and yearly itemized tax information
- Maintained company checkbook and made all deposits
- Ordered company Material and office supplies
- Myrtle Beach, SC
Medical Transcriptionist
MedQuist
Mt. Laurel, NJ
01.2007 - 08.2007
- Typed confidential patient information from database recorded by physicians from hospitals and clinics nationwide into appropriate document formats; edited and executed finished reports via telephone or internet transmitter
- Mt. Laurel, NJ
Medical Transcriptionist
Inlet Medical Associates
Murrells Inlet, SC
01.2007 - 08.2007
- Collected dictation tapes and distributed transcribed reports
- Converted voice recorded confidential patient information into text format for patient charts
- Edited, printed, sorted and counted according to daily appointment sheet
- Followed up on physicians’ missing and/or late dictation
- Followed HIPPA confidentiality laws
- Murrells Inlet, SC
Medical Transcriptionist
Kathy Keefe
Myrtle Beach, SC
01.1998 - 08.2007
- Transcribed dictated recordings for OBGYN, dermatology, urology and psychology physician offices across Myrtle Beach and Murrells Inlet through contract work
- Local vendor in Myrtle Beach, SC
Customer Service Representative
Anchor Bank
Myrtle Beach, SC
08.1994 - 07.1997
- Performed teller duties such as taking deposits, cashing checks, balancing drawer at end
- Promoted to Customer Service Representative responsible for opening new accounts, handling customer related issues, both personally and by telephone, as well as promote bank’s products and services
- Myrtle Beach, SC
Education
ADN Program - anatomy and physiology l and ll, Biology, English l and ll, Public Speaking, Pharmacology and medical terminology
Horry Georgetown Technical College
Nursing
Horry-Georgetown Technical College
Conway, SC 03.1994 - 02.2000
Socastee High School
Socastee, ScHonors Graduate -
Socastee High School
Myrtle Beach, SCSkills
- Employee training
- Inventory management
- Property maintenance
- Quality control
- Scheduling coordination
- Customer relationship management
- Guest services
- Staff supervision
- Operations oversight
- Conflict resolution
- Effective communication
- Problem solving
- Team building
- Training development
- Performance evaluation
- Equipment operations
- Elevator maintenance
- Supply control
- Customer service and support
- Project management
- Budgeting and forecasting
- Issue resolution
- Building inspections
- Managing tenant relations
- Project coordination
- Security management
- Board relations
- Maintenance planning
- Window cleaning
- Plumbing repairs
- HVAC maintenance
- Plumbing repair
- Budget preparation
- Maintenance scheduling
- Tenant relations management
- Tenant relations
- Disturbance handling
- Continuous improvement
- Multitasking
- Complaints investigation
- Adaptability
Work Preference
Job Search Status
Not actively lookingWork Type
Full TimePart TimeLocation Preference
RemoteOn-SiteSalary Range
$45000/yr - $200000/yrTimeline
Building Manager/Assistant Director of Housekeeping
Compass Cove Resort
01.2014 - 06.2014
Housekeeping Supervisor/Property Care
Seaside Premier Vacation Rental
03.2010 - 05.2013
Housekeeping Supervisor, Property Care
Seaside Rentals
03.2010 - 05.2013
Medical Transcriptionist
MedQuist
01.2007 - 08.2007
Medical Transcriptionist
Inlet Medical Associates
01.2007 - 08.2007
Medical Transcriptionist
Kathy Keefe
01.1998 - 08.2007
Bookkeeping
Vereen’s Plumbing and D and J Lot Clearing
01.1997 - 12.2010
Customer Service Representative
Anchor Bank
08.1994 - 07.1997
Nursing
Horry-Georgetown Technical College
03.1994 - 02.2000
ADN Program - anatomy and physiology l and ll, Biology, English l and ll, Public Speaking, Pharmacology and medical terminology
Horry Georgetown Technical College
Socastee High School
Honors Graduate -
Socastee High School