Twanna Abbott
Jamestown,KY
Summary
Compassionate professional with a background in behavioral health fields, known for high productivity and efficient task completion. Possess specialized skills in active listening, crisis intervention, and behavioral analysis. Excels at empathy, communication, and problem-solving to foster positive outcomes in challenging situations.
Overview
3
3
years of professional experience
Work History
Adult Peer Support Specialist
Protea Behavioral Health Counseling
Somerset , KY
06.2023 - 03.2024
- Provided one-on-one support to individuals with mental health challenges, offering empathy, understanding, and encouragement
- Facilitated group therapy sessions focused on coping skills, stress management, and building healthy relationships
- Collaborated with a multidisciplinary team to develop personalized treatment plans for clients based on their unique needs and goals
- Assisted in crisis intervention situations by providing emotional support and connecting individuals to emergency services when necessary
- Maintained accurate documentation of client interactions, progress notes, and treatment outcomes in compliance with confidentiality guidelines
- Participated in regular supervision meetings to discuss client cases, share insights, and receive guidance from senior staff members
- Supported clients in developing independent living skills such as budgeting, time management, meal planning, and self-care routines
Crisis Intervention Specialist
The Adanta Group
Jamestown , KY
05.2021 - 06.2023
- Provided immediate crisis intervention and support to individuals experiencing mental health crises
- Assessed clients' needs and developed personalized safety plans to ensure their well-being
- Collaborated with law enforcement, medical professionals, and other community resources to coordinate appropriate care for clients in crisis
- Responded promptly to crisis calls and effectively managed high-stress situations with professionalism and empathy
- Utilized active listening skills to understand clients' concerns, validate their emotions, and provide appropriate guidance
- Documented all client interactions accurately and maintained confidentiality of sensitive information in compliance with legal requirements
- Coordinated follow-up care for clients after crisis resolution, connecting them with ongoing mental health services as needed
- Participated in regular training sessions to enhance knowledge of crisis intervention techniques and stay updated on best practices in the field
- Collaborated with interdisciplinary teams including psychiatrists, social workers, nurses, and case managers to develop comprehensive treatment plans for clients
Education
Bachelor of Science - Human Services
University of The Cumberlands
Williamsburg, KYSkills
- Empathy development
- Peer support ethics
- Leadership skills
- Relapse prevention
- Recovery planning
- Problem-solving skills
- Rapport building
- Substance abuse awareness
References
References available upon request.
Timeline
Adult Peer Support Specialist
Protea Behavioral Health Counseling
06.2023 - 03.2024
Crisis Intervention Specialist
The Adanta Group
05.2021 - 06.2023
Bachelor of Science - Human Services
University of The Cumberlands