Hi, I’m
Twanna Abbott
Columbia,KY
It is never too late to be what you might have been.
George Eliot
Summary
A hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience, also a dedicated student interested in applying excellent communication and interpersonal skills to a remote customer service role. Experienced in data entry and can quickly memorize product details and build customer relationships.
Overview
5
years of professional experience
Work History
Mobile ManagementOcala, FL
Outside Sales Associate
02.2023 - Current
Job overview
- Demonstrated products to potential customers and answered questions to close sales.
- Conducted customer needs analysis to deliver relevant products or services.
- Collaborated with other departments to complete sales transactions.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Educated customers on product features and technical details to highlight benefits.
Flatt's AutomotiveColumbia , KY
Office Assistant
08.2018 - 11.2022
Job overview
- Answered phone calls/welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct them to appropriate staff.
- Reviewed files, records, and other documents to obtain information or respond to requests.
- Answered phone calls/welcomed visitors to office.
- Greeted visitors or callers to handle questions or direct them to appropriate staff.
- Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
- Maintained business records by updating customer information.
- Collected payments, issued receipts, and updated accounts to reflect new balances.
- Monitored calendars/scheduled appointments based on availability and established load limits.
- Proofread/corrected correspondence and reports for error-free documentation.
- Answered telephones, directed calls, and took messages.
Education
University of PhoenixTempe, AZ
Bachelor of Science from Correctional Program Support Services
03.2027
Russell County High SchoolRussell Springs, KY
GED
07.2021
Skills
- Verbal and Written Communication
- Customer Service-Oriented
- Phone and Email Etiquette
- Exceptional Time Management
- Problem-Solving
- Microsoft Office
- Active listening
- Customer service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outside Sales Associate
Mobile Management
02.2023 - Current
Office Assistant
Flatt's Automotive
08.2018 - 11.2022
University of Phoenix
Bachelor of Science from Correctional Program Support Services
Russell County High School
GED
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