Twanna Watley
College Park,GA
Summary
Dynamic General Manager with a proven track record at Zaxbys, excelling in operations management and team building. Enhanced profitability through strategic cost-control measures and effective promotional campaigns. Skilled in problem resolution and fostering a positive work environment, driving employee engagement and satisfaction while implementing impactful training programs.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
General Manager
Zaxbys
Stockbridge, GA
04.2024 - Current
- Oversaw daily operations to ensure optimal service delivery and customer satisfaction.
- Developed training programs to enhance staff performance and operational efficiency.
- Implemented cost-control measures to improve profitability and reduce waste.
- Collaborated with marketing team to execute promotional campaigns effectively.
- Analyzed sales data to identify trends and inform strategic decision-making.
General Manager
Wendys International
Atlanta, GA
02.1993 - 2016
- Led recruitment efforts to build a high-performing team aligned with company values.
- Enhanced inventory management processes to maintain product availability and reduce shortages.
- Fostered a positive work environment through effective communication and employee engagement initiatives.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Certified Training Manager
Arbys Resturant
Atlanta Ga
2016 - 2024
- Assessed training needs and implemented structured programs for new staff, enhancing overall onboarding effectiveness.
- Designed and delivered training programs focused on boosting team performance and refining customer service skills.
- Facilitated collaboration with management to pinpoint training requirements based on insights from performance evaluations.
- Conducted thorough reviews of training feedback surveys and implemented necessary adjustments to optimize program effectiveness.
Education
Medical Asdistant
Georgia Medical Institute
GA05.2019
Skills
Leadership and team building
Problem resolution
Operations management
Team player
Certification
Attended Fight school at Arby’s Mar 2023 and Graduated Dec 2023.
Timeline
General Manager
Zaxbys
04.2024 - Current
General Manager
Wendys International
02.1993 - 2016
Certified Training Manager
Arbys Resturant
2016 - 2024
Medical Asdistant
Georgia Medical Institute