TWAYNA WILLIAMS
Washington,DC
Summary
Accountable Residential Program Manager handling multiple tasks in fast-paced environments while remaining calm and composed. Smart individual knowledgeable in regulations and rules that promote quality home environments. Committed to every resident's well-being through assurance nutritious meals, self-development initiatives and appropriate recreational activities. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Residential Program Director
Community Support System
09.2019 - Current
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Provided leadership, guidance and support to staff members.
- Monitored program performance and outcomes for successful delivery of services.
HEDIS Coordinator
Somatus Inc
08.2021 - Current
- Coached employees through day-to-day work and complex problems.
- Entered data, generated reports, and produced tracking documents.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Gathered and organized materials to support operations.
Team Lead/ Supervisor
Emerge Inc
Education
Associate of Science - Behavioral Sciences
University of Maryland Global Campus
Hyattsville, MD12.2023
Diploma -
Cardozo Senior High School
Washington, DC06.1997
Skills
- Nursing assistant skills
- Home health aide skills
- Caregiver fit
- Project timeline management
- Teamwork: Interpersonal skills
- Written communication
- Basic computer skills
- Site Inspections
- New Staff Orientation
- Facility Management
- Payroll Procedure Oversight
- Positive Working Relationships
Certification
- Customer Service (10+ years)
- Developmental Disabilities Experience (10+ years)
- Team Management (10+ years)
- Management (10+ years)
- Autism Experience (10+ years)
- Medication Administration (10+ years)
- Special Education (10+ years)
- Case Management (10+ years)
- Caregiving (10+ years)
- Crisis Intervention (10+ years)
- Behavior Management (10+ years)
- Social Work
- Crisis Management
- Behavioral Health
- Conflict Management
- CPR Certification March 2021 to March 2023
- First Aid Certification
References
References available upon request
Timeline
HEDIS Coordinator
Somatus Inc
08.2021 - Current
Residential Program Director
Community Support System
09.2019 - Current
Team Lead/ Supervisor
Emerge Inc
Associate of Science - Behavioral Sciences
University of Maryland Global Campus
Diploma -
Cardozo Senior High School
Similar Profiles
MOMO TULAYMOMO TULAY
SOC Analyst Tier II at Navy Supply System Command Weapon System SupportSOC Analyst Tier II at Navy Supply System Command Weapon System Support
Sawyer WeldonSawyer Weldon
Financial Management Analyst at NAVSUP Weapon System SupportFinancial Management Analyst at NAVSUP Weapon System Support
JASMINE FOREMANJASMINE FOREMAN
Director of Quality Assurance & Training & Development at My Support SystemDirector of Quality Assurance & Training & Development at My Support System