Christopher Tweten
Chandler,AZ
Summary
Organized, detail-oriented team player with excellent time management and problem-solving skills. Skilled in cultivating and retaining long-term relationships with outstanding communication abilities. Seeking a full-time position that offers professional challenges and the opportunity to leverage expertise in customer service and sales to drive loyalty, retention, and revenue.
Overview
11
11
years of professional experience
Work History
Technical / Customer Support Scientist
Diagnostics, Randox Laboratories
09.2018 - Current
- Serve as the primary technical resource for customers across North America, including crime labs, medical examiners, universities, and department of agriculture labs, providing installations, sale demos, end-user training, and overall troubleshooting/queries.
- Collaborate with interdisciplinary teams to provide assistance with ISO audits, updates with recalls, and inform customers of new products to exceed established sales goals.
- Perform on-site preventative maintenance and substitutes for engineering.
- Prepare and analyze multiple matrix validation reports for customer approval with adherence to SWGTOX and CLIA guidelines.
- Upsell service contracts and diagnostic supplies.
- Provide education and assist customers with method development and involve R&D, applications, and additional teams when applicable.
- Manage key customer accounts and ensure adherence to QA/QC documentation via Qpulse.
- Proficient in instrumentation such as RX Series, BioChip, and ELISA.
- Attend professional conferences and exhibitions to promote BioChip array products to targeted professionals.
Process Engineer
Cleanpart Southwest
07.2018 - 09.2018
- Developed, tested, and evaluated cleaning processes for semiconductor parts to remove deposition and contaminates using methods such as selective chemistry and mechanical removal, as well as restoration of original surface finish and/or adding coatings to meet customer specifications.
- Created templates via JobBoss with clear working instructions for blasting, TWAS, CMM, general inspection, chemical cleaning, ensemble/dissemble, clean room, and all other areas involved in the cleaning process.
- Supported customer and ISO audits for local manufacturing location.
- Performed failure analysis studies.
- Characterized and analyzed parts and defects utilizing 3-D optical and laser microscope.
- Analyzed and reported data on parts to determine cleaning effectiveness and generated pass/fail criteria based on customer requirements.
- Collaborated with technologists to address operating issues, support rapid recovery and minimize service disruptions.
Analytical Chemist / Lab Manager
Cleanpart Group USA
03.2017 - 09.2018
- Designed, developed, and ran Cleanpart’s first analytical laboratory utilizing factory new ICP-MS (Agilent 7900S) and IC (Dionex Integrion) and other specialized instrumentation.
- Managed all day-to-day operations of the laboratory including budgeting, time management, and prioritization of short/long term goals. Reported directly to the CTO.
- Worked directly with customers (Intel, Samsung, ASM, etc.) to assist in R&D and custom-tailored analysis to fit their needs and strict requirements.
- Attended daily NPI meetings, weekly QA/NC meetings to assist local operations, and monthly Engineering meetings.
- Traveled when needed to assist the Engineering team and train technicians at other facilities across the United States.
Toxicologist - Confirmation Chemist
Southwest Laboratories
10.2015 - 01.2017
- Utilized specialized instrumentation including Gas Chromatography Mass Spectrometry and automated Olympus Analyzer
- Prepared and validated new reagents, calibrators, and controls for daily testing
- Confirmation analysis of DOT/HHS regulated and non-regulated urine, saliva, and blood specimens
- Performed extractions, injections, and calibrations: GC/MS, GC/FID, and GC/MS/MS analysis.
Pharmacy Technician
Walgreens Pharmacy
05.2014 - 10.2015
Laboratory Technician
BIO5, Oro Valley Laboratory
08.2012 - 01.2014
Education
Bachelor of Science - Chemistry
University of Arizona
Tucson, AZ05.2015
Skills
- Customer Relationship Management
- Customer Implementation Support
- Consultative Sales Approach
- Client Account Management
- Strategic Account Development
- Superior Organizational Skills
- Territory Assignments
- Account Management
- Sales Proposal Creation
- Multitasking Abilities
- Relationship Cultivation
- Territory Development
- Upselling Techniques
- Client Relationship Development
Timeline
Technical / Customer Support Scientist
Diagnostics, Randox Laboratories
09.2018 - Current
Process Engineer
Cleanpart Southwest
07.2018 - 09.2018
Analytical Chemist / Lab Manager
Cleanpart Group USA
03.2017 - 09.2018
Toxicologist - Confirmation Chemist
Southwest Laboratories
10.2015 - 01.2017
Pharmacy Technician
Walgreens Pharmacy
05.2014 - 10.2015
Laboratory Technician
BIO5, Oro Valley Laboratory
08.2012 - 01.2014
Bachelor of Science - Chemistry
University of Arizona
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