Twila Belmares
Alvarado
Summary
Results-driven professional with extensive experience in customer service and data entry, demonstrating strong proficiency in the Microsoft Office Suite, including Word and Excel. Efficiently manages data while delivering exceptional service, with a proven track record in communication and relationship-building to resolve inquiries and ensure customer satisfaction. Committed to fostering a collaborative work environment that emphasizes ethics, respect, hard work, and teamwork. Eager to contribute to an organization that values career growth and continuous learning while empowering individuals through effective support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Police Officer
Joshua Independent School District
08.2022 - 11.2024
- Engaged with students and employees to promote safety and well-being within the school community.
- Ensured safety and security for all individuals throughout the academic year.
- Completed TCOLE classes to expand knowledge for this role. Participated in SBLE (School-Based Law Enforcement) training. Attended ALERRT training to enhance skills in emergency response.
- Each day I ensure all school exterior and interior doors are closed and locked.
- Collected and recorded comprehensive crime reports to ensure accurate data management.
- Oversaw collection of crime evidence and coordinated submission to crime lab. Managed Excel database for tracking and logging evidence items accurately.
- Analyzed crime trends within the district, implementing proactive measures to enhance safety initiatives.
- Collaborated with school administration to develop emergency response plans and training exercises.
- Developed partnerships with local law enforcement agencies to strengthen community relations and support services.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Handled citation and traffic violation paperwork.
Police Officer/Detective
City of Joshua
01.2019 - 08.2022
- I was employed as a patrol officer assigned to my area of the city. I worked 12 hour shifts, holidays and overtime as needed.
- I received my hostage negotiator certification, field training certification, intermediate license.
- I also completed investigations on the reports I took in the field start to finish much of the time.
Gym Assistant/front desk
The Dang Gym
04.2018 - 12.2018
- As a gym customer attendant I assisted members/potential members and ensured they understood their membership and answered their questions.
- I ensured all gym equipment was clean and safe.
- I handed all money transactions during my shift.
- I enrolled new members.
- I utilized data entry tools such as Excel and Google Cloud to work remotely as needed.
Waitress
Heroes cafe
07.2017 - 10.2017
- During my employment I greeted customers, took food orders, exchanged cash for orders, and brought the customers their food.
- Executed nightly cleanup and closing procedures to ensure operational readiness.
- Verified accuracy of all spreadsheets for data and financial totals.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Implemented suggestions for process improvements, enhancing workflow efficiency during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Collaborated with team members to consistently provide efficient service during peak hours.
Substitute Teacher
CLEBURNE ISD
08.2015 - 05.2016
- Took on all roles of a teacher temporarily when a full time teacher was absent at work.
- Kept classrooms organized and ensured the students completed all their delegated tasks.
- Implemented lesson plans to ensure continuity of education during teacher absences.
- Managed classroom behavior and maintained a positive learning environment for diverse student groups.
- Developed relationships with students, fostering trust and encouraging participation in classroom activities.
- Utilized Google Classroom and other remote learning tools in order to ensure smooth learning.
Customer Service Representative
City of Cleburne
01.2014 - 08.2015
- Greeted guests at the city water park. I worked the concession stand and handled money/food. I supervised different water areas such as slides or kid pools to ensure all pool rules were followed.
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Educated customers on city services and policies, enhancing community engagement.
- Managed conflict resolution, promoting positive interactions and outcomes.
- Documented service requests accurately in CRM system for effective tracking.
- Collaborated with team members to streamline processes and improve response times.
- Trained new staff on customer service protocols and best practices to ensure consistency.
- Analyzed feedback to identify service improvement opportunities for enhanced customer experience.
- Led initiatives to enhance communication strategies across departments, fostering collaboration and efficiency.
- Delivered prompt service to prioritize customer needs.
Assembly Line Worker
TechLight Manufacturing
01.2013 - 10.2013
- Manual labor assembling industrial lighting.
- Lifting
- Manual labor
- Standing long periods
- Wiring
- Drills, rivet gun etc
- Boxing
- Fiberglass handling
- Testing lights
- Operated assembly machinery to ensure efficient production flow.
- Maintained quality standards by conducting regular inspections of finished products.
- Collaborated with team members to streamline workflow and reduce downtime.
- Implemented process improvements to enhance productivity and minimize waste.
- Assisted in troubleshooting equipment issues to maintain operational continuity.
- Contributed to daily production reports, ensuring accuracy and completeness of data.
- Followed protocols to enhance protection and maintain safe work environment.
- Boxed, labeled, and transported items to support assembly operations.
Assistant Softball Coach
CLEBURNE ISD
07.2012 - 10.2012
- I was assistant intern coach for girls softball league.
- Here I learned how to lead and bring a team to their very best.
- Assisted in developing training programs to enhance players' skills and teamwork dynamics.
- Coordinated practice schedules, ensuring optimal use of facilities and resources.
- Evaluated player performance through regular assessments and feedback sessions.
- Implemented game strategies to improve team competitiveness during matches.
- Mentored junior coaching staff, fostering professional development and knowledge sharing.
Education
Associate in Arts (AA) - Criminal Justice
Hill College
Cleburne, TX10.2020
Associate's degree - Education
Hill College
Cleburne, TX06.2015
Skills
- Cash Handling
- Writing Skills
- Military Experience
- Autism Experience
- First aid
- English
- Crisis Intervention
- CCTV
- Management
- Organizational Skills
- Public speaking (5 years)
- Cleaning Experience
- Experience Working With Students
- Typing
- Surveillance
- Conflict Management
- Mentoring
- Food Handling
- Interviewing
- Call center (2 years)
- Case Management
- Front desk (3 years)
- Social Work
- Classroom Management
- Security
- Law Enforcement
- Teaching
- Integrity and honesty
- Relationship building and management
- Report writing
- Patience and empathy
- Planning and coordination
- Community relations
- Data analytics
- Machine learning
- Pattern recognition
- Natural language processing
- Image processing
- Algorithm development
- AI ethics awareness
- Excellent communication
- Critical thinking
- Professional demeanor
- Data governance
- Statistical analysis
- Analytical skills
- Cloud computing
- Data visualization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid Certification
- CPR Certification
- Peace Officer Certification
- Driver's License
- AED Certification
- Mental health peace officer.
- TCOLE
Timeline
Police Officer
Joshua Independent School District
08.2022 - 11.2024
Police Officer/Detective
City of Joshua
01.2019 - 08.2022
Gym Assistant/front desk
The Dang Gym
04.2018 - 12.2018
Waitress
Heroes cafe
07.2017 - 10.2017
Substitute Teacher
CLEBURNE ISD
08.2015 - 05.2016
Customer Service Representative
City of Cleburne
01.2014 - 08.2015
Assembly Line Worker
TechLight Manufacturing
01.2013 - 10.2013
Assistant Softball Coach
CLEBURNE ISD
07.2012 - 10.2012
Associate's degree - Education
Hill College
Associate in Arts (AA) - Criminal Justice
Hill College