Twila heckler
Highspire,PA
Summary
Respectful Sales Coordinator experienced in problem solving and customer service. Developed strategies that increased customer satisfaction and established profitable relationships. Focused on delivering support in busy settings while maximizing profitability.
Overview
20
20
years of professional experience
Work History
Sales Coordinator
Sysco of Central Pennsylvania
Harrisburg, Pennsylvania
11.2021 - Current
- Coordinated customer orders for Sysco foodservice distribution operations, ensuring timely processing and fulfillment.
- Engaged with prospective accounts alongside sales consultants to build relationships.
- Collaborated with brokers to facilitate customer sample distribution, enhancing sales opportunities.
- Addressed and resolved delivery issues in collaboration with warehouse, sales, and dispatch teams to maintain service quality.
- Processed order changes using company systems and customer records.
- Maintain records of broker orders and approvals.
- Work food shows as well as intensive set-up behind the scenes
Customer Service Representative
Sysco of Central Pennsylvania
Harrisburg, Pennsylvania
09.2006 - 06.2020
- Resolved customer inquiries regarding invoices, substitutions, and backorders to ensure timely issue resolution.
- Resolved customer questions about invoices, substitutions, and backorders.
- Performed all customer service duties while managing the will call office.
- Managed client relationships by promptly responding to inquiries and effectively addressing issues during the sales process.
- Managed customer service tasks while directing the workflow of the will call office.
Education
Some College (No Degree) - English Literature,Psychology, Criminal Science
Harrisburg Area Community College
Harrisburg, PASkills
- Order processing
- Order management
- Sales systems
- Broker coordination
- Microsoft Excel
- Sales reporting
- Inventory management
- Delivery tracking
- Customer relationship management
- Account support
- Sales administration
- Problem solving
- Detail orientation
- Clear communication
- Team collaboration
- Issue resolution
Affiliations
- I enjoy animals and have a houseful of rescue pets.
- Baking brings me great joy and i persevere to adapt recipes for more variety.
References
References available upon request.
Timeline
Sales Coordinator
Sysco of Central Pennsylvania
11.2021 - Current
Customer Service Representative
Sysco of Central Pennsylvania
09.2006 - 06.2020
Some College (No Degree) - English Literature,Psychology, Criminal Science
Harrisburg Area Community College