Twila Osborne
Sparta,Tennessee
Summary
Dedicated healthcare professional with e experience as a Phlebotomist at LAB X Diagnostics, excelling in blood collection techniques and patient education. Proven ability to maintain high-quality standards and foster teamwork, ensuring patient comfort and safety while adhering to HIPAA compliance. Committed to enhancing patient experiences through compassionate care and effective communication.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Machine Operator
Altium Healthcare
CNA
National Healthcare Center
Phlebotomist
LAB X Diagnostics
Gainesboro
03.2024 - Current
- Assisted patients with understanding procedures and alleviating concerns prior to blood draws.
- Collected blood samples using venipuncture techniques while ensuring patient comfort and safety.
- Maintained clean and organized workspaces adhering to health regulations and safety protocols.
- Prepared blood collection equipment, ensuring readiness for patient interactions and sample collection.
- Documented patient information accurately in electronic health records for tracking and analysis.
- Collaborated with healthcare teams to streamline processes related to sample handling and transportation.
- Engaged in ongoing training to enhance phlebotomy skills and knowledge of best practices.
- Provided support in maintaining inventory of supplies necessary for efficient blood collection operations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Organized daily work based on collection priority.
CNA
Joyce Healthcare
Cookeville, TN
01.2009 - 12.2015
- Administered patient care while cultivating meaningful interactions to enhance a supportive environment.
- Assisted multiple patients daily with exam preparations. Recorded vital signs accurately and performed phlebotomy procedures. Supported clinical assessments to enhance overall healthcare delivery.
- Evaluated medications and meticulously documented patient data to ensure accuracy of medical records.
- Oversaw administration of sections and facilitated medical procedures, prioritizing patient comfort.
Education
High School Diploma -
White County High School
Sparta, TN05.2002
Skills
Venipuncture
Order of draw
Patient care
Sample and specimen collection
HIPAA compliance
Patient confidentiality
Data entry
Specimen preparation
Infection control
Quality control
Paperwork processing
Recording data
Patient preparation
Medical terminology
Communication
Attention to detail
Multitasking Abilities
Certification
NHA Certified Phlebotomy Technician 2024- currently date.
Timeline
Phlebotomist
LAB X Diagnostics
03.2024 - Current
CNA
Joyce Healthcare
01.2009 - 12.2015
Machine Operator
Altium Healthcare
CNA
National Healthcare Center
High School Diploma -
White County High School