Twila Naleen Taylor
Lead Server
Lehi,UT
Summary
Dynamic and passionate hospitality professional with a proven track record of empowering teams, delivering exceptional guest experiences, and driving operational efficiency. With over 10 years of experience in the hospitality industry, including roles as a server, bartender, and barista, the focus has always been on creating memorable dining experiences. Known for fostering collaborative, high-performing teams and having a strong commitment to going above and beyond for both guests and colleagues. Excited to bring energy, leadership skills, and love for brunch to Sunday's Best!
Overview
2
2
Certifications
Work History
Bartender
Red Lobster
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Team Lead
Original Pancake House
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained database systems to track and analyze operational data.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Barista
Starbucks
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Head of Renewals and Solar
Sector 7 Energy
- Developed and led a new department
- Created and implemented systems and procedures
- Tracked KPIs to ensure monthly targets were met
- Skills set: Project Management, Training and Development, Cross-Department Liaison, Data Tracking and Analysis
Education
Certification in Software Development - Full Stack Software Developer
The Tech Academy
Bachelors - Electrical Engineering
ASU
Associates - Science
Paris Junior College
Skills
- Cocktail and Coffee Preparation
- Cash Management
- Suggestive selling
- Creating a memorable experience for guests
- Responsible alcohol service
- Ordering bar supplies
- New hire training
- Prioritization in a fast paced environment
Skills Summary
Guest service, Order taking, Food and beverage knowledge, Cocktail and coffee preparation, Cash handling, Suggestive selling, Responsible alcohol service, POS system proficiency, Inventory management, New hire training, Multitasking, Prioritization in fast-paced environments, Team collaboration, Conflict resolution, Attention to detail, Cleanliness and sanitation standards, Menu recommendations, Creating memorable guest experiences, Upselling techniques, Latte art, Mixology, Time management, Adaptability, Problem-solving, Customer relationship building.
Certification
Manager SafeServ
Timeline
State of Utah Alcohol Server
10-2026
Manager SafeServ
09-2026
Head of Renewals and Solar
Sector 7 Energy
Bachelors - Electrical Engineering
ASU
Associates - Science
Paris Junior College
Bartender
Red Lobster
Team Lead
Original Pancake House
Barista
Starbucks
Certification in Software Development - Full Stack Software Developer
The Tech Academy
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