CSR,Server
Open To Work
TWILI POYNER
Cotton Patch Cafe
Midland,TX
Work Preference
Job Search Status:
Open to work
Minimum Desired Compensation
$45000/yr
1
Language
1
Certification
2027
years of professional experience
Dynamic server and bartender with a proven track record in delivering exceptional customer service. Known for effective teamwork and problem-solving skills, committed to enhancing guest experiences and driving operational efficiency.
Work History
Server/Bartender
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order delivery.
- Maintained cleanliness and organization of bar and dining areas.
- Accurately processed cash and credit transactions using POS system.
- Assisted in training new team members on service protocols.
- Recommended menu items based on customer preferences, enhancing guest experience.
- Managed inventory levels of drinks and supplies, minimizing waste.
- Implemented daily specials to increase sales during peak hours.
Server
3 Years 2 Months- Provided exceptional customer service to enhance dining experiences.
- Managed food and beverage orders efficiently to ensure timely delivery.
- Collaborated with kitchen staff to maintain quality control and presentation standards.
- Assisted in training new servers on menu knowledge and service protocols.
- Processed payments accurately, adhering to cash handling procedures.
- Maintained cleanliness and organization of dining area throughout shifts.
- Executed daily opening and closing procedures for restaurant operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported needs of [Number]- person wait staff who attended to specific needs of countless customers daily for [Type] restaurant with social relevancy and intentionality.
Customer Service Representative
2 Years- Resolved customer issues by providing timely and accurate information.
- Assisted members with account inquiries and transaction processing.
- Maintained detailed records of customer interactions and transactions.
- Collaborated with team members to improve service delivery standards.
- Educated members on credit union products and services for enhanced engagement.
- Streamlined communication processes to enhance customer satisfaction levels.
- Analyzed feedback to identify areas for service improvement initiatives.
Customer Service Representative
2 Years 1 Month- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new hires on operational procedures and customer service best practices.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Collection, Approved Loans, Trained Employee
12 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma
Certificate of Technical Studies - Business Accountancy
Skills
Customer service
Team collaboration
Problem-solving
Friendly and outgoing
Teamwork and professionalism
Order management
Adaptability
Fast learner
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
# 1 in state aachievements
i recieved #1 in the staer of louisiana for being top in collection,profit growth maintained bad debt
Languages
English
Professional Working
Timeline
Server
Jimmy Egg
03.2023 - 05.2026Read More
Customer Service Representative
First Basin Credit Union
03.2009 - 03.2011Read More
Customer Service Representative
Noble Financial Group
02.2007 - 03.2009Read More
Collection, Approved Loans, Trained Employee
Securitas Security Services
08.1991 - 05.2004Read More
Server/Bartender
Cotton Patch Cafe
2026 - CurrentRead More
Odessa High School
High School Diploma
Read More
Avalon Trade School
Certificate of Technical Studies from Business Accountancy
Read More