Tiffany Winward
Amazon Flex
North Las Vegas,NV
1
Certification
10
years of professional experience
Dynamic professional with a proven ability to manage customer interactions and resolve issues efficiently. Strong communication skills and a deep sense of empathy foster the development of lasting customer relationships. Consistently recognized for maintaining high levels of customer satisfaction and cultivating loyalty through attentive service and problem-solving expertise. Committed to enhancing the overall customer experience and driving positive outcomes for clients and the organization.
Work History
Delivery Driver (Independent Contractor)
3 Years 3 Months- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Navigated routes using GPS technology, optimizing delivery times and fuel efficiency.
- Maintained accurate delivery records, adhering to operational compliance standards.
- Managed daily logistics for approximately 80 package deliveries, optimizing route efficiency and customer satisfaction.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Delivered timely and accurate package deliveries using Amazon Flex app.
Claims Analyst
11 Months- Analyzed complex claims data to identify discrepancies and ensure compliance with company policies.
- Collaborated with cross-functional teams to streamline claims processing workflows, enhancing efficiency and accuracy.
- Maintained strict confidentiality with all personal data as per company guidelines.
- Managed high-volume caseloads, prioritizing tasks to ensure timely completion of all claims.
- Demonstrated a high level of accuracy and attention to detail in reviewing claim documentation for approval or denial decisions.
- Participated in ongoing training programs to stay current on industry developments and maintain a strong understanding of relevant laws and regulations affecting the claims process.
- Streamlined claims processing for 100-200 cases each day, enhancing overall productivity and client satisfaction.
- Analyzed complex claims data to identify discrepancies and ensure compliance with insurance regulations.
- Collaborated with cross-functional teams to streamline claims processing workflows and improve operational efficiency.
Certified Medical Biller and Coder (Remote)
1 Year 3 Months- Reviewed patient records for completeness and accuracy, resolving discrepancies promptly to facilitate billing.
- Processed and submitted medical claims to insurance providers, ensuring accuracy and compliance with regulations.
- Oversaw patient collections, achieving a 30% reduction in collection rates.
- Utilized electronic health record (EHR) systems to manage patient information and streamline billing processes.
- Collaborated with healthcare professionals to clarify coding requirements and optimize documentation practices.
- Executed detailed assessments of patient eligibility and coverage benefits, significantly reducing claim denials prior to submission.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Facilitated resolution of customer inquiries through effective handling of over 50 calls each day.
Medical Biller & Coder Externship Training
1 Month- Processed medical claims accurately using advanced coding systems and software.
- Ensured compliance with healthcare regulations and guidelines throughout billing processes.
- Collaborated with healthcare providers to resolve billing discrepancies efficiently.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Beverage Server
2 Years- Delivered exceptional beverage service to enhance guest experience and satisfaction.
- Maintained extensive knowledge of menu offerings, including specialty cocktails and wine pairings.
- Collaborated with team members to ensure timely service during peak hours and special events.
- Resolved guest concerns promptly to maintain high standards of service quality and responsiveness.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Facilitated exceptional guest support across casino floor operations.
Beauty Sales Associate
2 Years- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained up-to-date knowledge of beauty products, trends, and promotions to enhance customer experience.
- Assisted in merchandising displays to attract customers and promote sales effectively.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Led inventory management efforts, ensuring stock levels aligned with demand and minimizing shortages.
- Increased beauty product sales by providing personalized consultations and recommendations to clients.
- Developed and implemented promotional strategies that increased foot traffic and boosted sales figures.
Education
Certified Medical Biller & Coder - Medical Billing & Coding
- Honor Roll 2023
- 4.0 GPA
Diploma - Clinical Medical Assisting
Skills
- Medical Billing & Coding
- HIPAA Compliance
- Patient Data Management
- EMR Systems (Nextech
- Intergy and Eclinical Works)
- Insurance Claims Processing
- Payment Reconciliation
- Administrative Support
- Multitasking in High-Pressure Environments
- Staff Training & Leadership
- Inventory Management
- Microsoft Office Suite
- Excel
- Clinical Assistance
- Time Management
- Attention to Detail
- Cash Handling & Reconciliation
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Certification
- Certified Medical Billing and Coding Specialist (NHA)
- Tam card certified
- Health card certified
Timeline
Claims Analyst
United Healthcare
02.2025 - 01.2026Read More
Certified Medical Biller and Coder (Remote)
LV Derm
06.2023 - 09.2024Read More
Delivery Driver (Independent Contractor)
Amazon Flex
03.2023 - CurrentRead More
Medical Biller & Coder Externship Training
Bone & Joint Specialists
03.2023 - 04.2023Read More
Beverage Server
Golden Nugget
01.2018 - 01.2020Read More
Beauty Sales Associate
CVS
01.2016 - 01.2018Read More
Everest College
Diploma from Clinical Medical Assisting
Read More
Northwest Career College
Certified Medical Biller & Coder from Medical Billing & Coding
Read More