Twonna Fredrick-Williams
Registered Nurse
Dunbar ,WV
Summary
Compassionate nurse offering 30+ years of experience working with patients and families to facilitate smooth transitions following discharge from medical facilities. Committed to working collaboratively with health plan, leadership and department coordinators to achieve highest quality of patient satisfaction. Well-versed in developing individualized care plans and advocating patient welfare.
Overview
17
17
years of professional experience
1
1
Certification
Work History
RN Case Manager
FamilyCare Health Center WV
08.2017 - Current
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual needs
- Empowered patients to take ownership of their health by providing education on disease management, medication adherence, and lifestyle modifications
- Optimized resource utilization by identifying opportunities for cost containment while maintaining quality of care.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Contributed to improved quality metrics by analyzing data trends and identifying opportunities for process improvement initiatives
- Minimized potential barriers to care access by collaborating with social workers, counselors and community partners in addressing patients'' socio-economic challenges
- Assisted in development of policies and procedures that improved efficiency of case management processes within organization.
- Maintained thorough documentation of clinical assessments, interventions, evaluations, and recommendations in accordance with regulatory requirements
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
Program Manager - WV Nurse Aide Registry
DHHR- State Of WV
12.2006 - 12.2016
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Developed strategic plans, setting clear objectives and achievable milestones for team.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Interacted with customers and clients to identify business needs and requirements.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Manage and maintain two Nursing Home Registries: Nurse Aide Registry, Nurse Aide Abuse Registry.
- Manage web-based training program for AMAP- RN Orientation course.
- Attend Hearings
Education
Associate of Arts - Nursing
University of Charleston
Charleston, WV05.1990
Skills
- Chronic Disease Management
- Care Coordination
- Patient education
- Care Planning
- Computer savvy
- Utilization Review
- Microsoft Office
- Critical Care Nursing
Certification
- Licensed Registered Nurse
Microsoft Office Specialist (May 2011)
Microsoft Office Professional and Microsoft Office Specialist completion certificate May 2011
Timeline
RN Case Manager
FamilyCare Health Center WV
08.2017 - Current
Program Manager - WV Nurse Aide Registry
DHHR- State Of WV
12.2006 - 12.2016
Associate of Arts - Nursing
University of Charleston
Similar Profiles
Bayleigh LovejoyBayleigh Lovejoy
Medical Assistant/Front Office Receptionist at FamilyCare Health CenterMedical Assistant/Front Office Receptionist at FamilyCare Health Center
Krista WallaceKrista Wallace
Practice Manager at FamilyCare Health CentersPractice Manager at FamilyCare Health Centers
Morgan BelcherMorgan Belcher
Director, Health Center Operations – West Region at FamilyCare Health CentersDirector, Health Center Operations – West Region at FamilyCare Health Centers
Eliezer EscaleraEliezer Escalera
Line Cook at Barkadas RestaurantLine Cook at Barkadas Restaurant
Johnna KingJohnna King
Daycare Teacher at Kiddie Kollege Child CareDaycare Teacher at Kiddie Kollege Child Care