Twyla Butler
Clayton,North Carolina
Summary
Accomplished professional with extensive experience in data analysis and project management at North Carolina Central University. Expertise in report preparation and effective communication, resulting in successful resolution of complex issues. Proven ability to enhance operational efficiency and achieve significant improvements in collections and compliance.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Accounting /Administrative Support Specialist
North Carolina Central University
Durham, NC
01.2009 - Current
- Experience with the ability to interpret office policies and make accurate decisions independently and write grammatically correct, informative, and accurate reports for Accounting Department.
- Exceptional administrative experience with knowledge of Business Education high –level administrative support by conducting research, preparing reports for Director of Accounting Department.
- Responsible for submitting past due accounts to N.C. Dept. of Revenue for collections.
- Also upload accounts on the N.C. State Attorney General Office secured E-portal site for all past due accounts each month.
- Input data for all N.C. State Employee Debt Collection Act (SEDCA) past due accounts.
- Prepare cash journals, spreadsheets and reconciliations reports.
- Present excellent communication skills and proficiency with MS Office suite, Excel and PowerPoint presentations.
Contract Specialist Representative (CSR)
FedSource/US DEPARTMENT OF THE Treasury
Baltimore, MD
12.2005 - 10.2007
- CSR responsibilities were to prepare and complete routine and complex Request for Proposal (RFPs) and Request for Qualifications (RFQs).
- Create and maintain task order data; hard copy record, e-files, and data base entries.
- Interpret data; troubleshoot any problems that may arise.
- Modify task orders as a result of the monthly 'Contractor Invoice Open Error Reports'.
- Coordinate end of fiscal year processing to include receipt of processed funding documents, review of task order extensions.
- Also analyze and process (MIPR) Military Interdepartmental Purchase Request funding documents and interagency agreements into the Fedsource Business Management system (FBMS).
- Audit and process government contractor invoices for contract compliance prior to payment.
- CSR also assisted in obtaining additional funding from copier customers with anti-deficiency violations and prepared spreadsheets and detailed reports.
Account Manager
The Recovar Group, LLC
11.2003 - 09.2005
- Performed extensive research to ensure we pursued the right companies or corporation holding the debt, check for bankruptcies and status of the companies.
- Interacted daily with the President of the Recovar Group and company attorneys regarding day to day issues, complaints from debtors, payment problems and threats of counter lawsuits.
- Independently made decisions to adjust or discount debts amounts owed and initiated and prepared legal documents for legal action and written correspondence to debtors for negotiating prepayments or settlements agreements.
- Trained new employees on debt collection procedures, skip tracing guidelines, bankruptcy laws, and use of the access database.
- The Recovar Group is a private agency that purchases outstanding debts incurred by corporations, sole proprietors and government agencies in order to obtain full legal rights to litigate collection.
Property Management Representative
Pierce Hamilton& Stern, LLC
08.2002 - 11.2003
- Manage delinquent property management file by contacting debtors for self-pay methods.
- Contacting attorneys on disputes, settlements and bankruptcy information.
- Prepare non-paying accounts for legal action.
Collection Supervisor
NCO Group
Horsham, PA
12.1989 - 06.2002
- Audit accounts, managed the daily regiments of a prime-time staff of 10-15 collectors.
- Prepared appeal letters for insurance companies denied claims.
- Successfully filed 6 figure claims previously denied by insurance companies.
- Worked one on one with hospital claims representative on denied hospitals claims.
- Automatic Dialing System set up that allowed monitoring of staff and accounts from home.
Education
North Carolina Central University - Behavioral and Social Sciences
North Carolina Central University
Durham, NC01.2026
Durham Technical Community College - Business Administration
Durham Technical Community College
Durham, NC05.2016
Skills
- Data analysis and project management
- Microsoft Excel proficiency
- Effective communication skills
- Problem resolution strategies
- Report preparation expertise
Certification
- Quality Service Initiative (QSI) training completed on all levels of customer service concepts and procedures; able to demonstrate exceptional judgment at all times.
- Spotlight Employee Winner (2) times
Timeline
Accounting /Administrative Support Specialist
North Carolina Central University
01.2009 - Current
Contract Specialist Representative (CSR)
FedSource/US DEPARTMENT OF THE Treasury
12.2005 - 10.2007
Account Manager
The Recovar Group, LLC
11.2003 - 09.2005
Property Management Representative
Pierce Hamilton& Stern, LLC
08.2002 - 11.2003
Collection Supervisor
NCO Group
12.1989 - 06.2002
North Carolina Central University - Behavioral and Social Sciences
North Carolina Central University
Durham Technical Community College - Business Administration
Durham Technical Community College