Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

TWYLA WILLIAMS

Harvey,La

Summary

Dynamic professional with extensive experience in compliance and customer service at Crescent City Connection. Proficient in Microsoft Excel and skilled in resolving complex inquiries. Recognized for enhancing operational efficiency and maintaining accurate records, showcasing strong analytical skills and a commitment to excellence.

Overview

37
37
years of professional experience

Work History

CT Scan Clerk

West Jefferson Hospital / LCMC
Marrero, Louisiana
12.2022 - 06.2025
  • Greeting and directing patients and visitors: Providing a welcoming and helpful presence at the front desk Preparing patient charts, registration, scheduling, and confirming appointments.
  • Maintaining, organizing, and updating patient records (both paper and electronic), ensuring accuracy and confidentiality.
  • Answering phones, directing calls, and relaying messages between patients, families, and medical staff.
  • Resolved customer complaint, "Provided excellent customer service and addressed patient concerns.
  • Monitored scanner performance indicators such as throughput rate, image quality, productivity levels.
  • Ordering and maintaining supplies, equipment, and forms needed
  • Performing tasks like faxing, photocopying, and data entry to support the unit's administrative needs.
  • Reviewed work orders and job instructions to verify correct quantities and materials and make adjustments to meet expected needs.

Cashier

Walmart
Harahan, LA
08.2016 - 03.2019
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.

Motor Vehicle Compliance Analyst

Louisiana State Motor Vehicle Office
Harvey, LA
02.2014 - 04.2016
  • Issue drivers' licenses, identification cards, license plates and title registrations in a field services office.
  • To enforce federal and state laws and policies and procedures pertaining to driving and vehicle registration privileges which involve interviewing applicants and determining compliance or non-compliance to these laws in a field services office.
  • To administer and/or enforce the Louisiana Highway Regulatory laws and Vehicle Registration laws involving multiple program areas, and, as such, examines and evaluates documents for compliance of such laws.

Admin. Coordinator

Stantec
New Orleans, La
07.2013 - 02.2014
  • Maintained compliance with company and legal requirements.
  • Performed extensive analytical calculations, including  closing accounts out of unused toll tags funds. 
    •  
  • Computed, recorded, and proofread data, records and reports. 
    •  

Accounting Specialist 2

Crescent City Connection/DOTD
New Orleans, LA
12.2012 - 06.2013
  • Contact customers wishing to purchase toll tags or toll scrip's
  • Bill and charge individuals and accounts for toll merchandise computer system.
  • Confers with the general public, patron vendors and employees to obtain information and answer questions on wide variety of matters.
  • Verifies calculations to balance receipts and to determine taxes, discounts, deductions. Utilizes various computer systems discuss problems with customers and in person and by telephone.

Communication Officer 1 & 2

Crescent City Connection / DOTD
New Orleans, La
06.2011 - 12.2012
  • Receive and respond to informational requests by officers/agents. Receive, analyze, prioritize, and respond to general public complaints and inquiries.
  • Alert the nearest officer/agent, dispatch to location, and relay the information. Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. In the appropriate computer database.
  • Maintain proper record keeping and update desk log during communications.

Adm. Coordinator 2

Crescent City Connection/DOTD
New Orleans, La
06.1998 - 06.2011
  • Maintains and sores all reports used by CCC Police Department including accidents, incidents, DWI'S, Bridge reports, personal injury, training and personal files.
  • Files copies of payroll, leave slips and daily work reports sheets, et. Transmits payroll and overtime hours via computer terminal.
  • Answered phone calls, provided information and connected callers to appropriate personnel.
  • Coordinated activities and ordered supplies to keep office properly maintained.
  • Calculated and processed payroll.

Accounting Clerk /Toll Tag Office

Crescent City Connection / DOTD
New Orleans, LA
07.1993 - 06.1998
  • Processed both outgoing and incoming payments and invoices.
  • Supported clerical and administrative needs of senior department staff.
  • Reconciled company credit cards, expense accounts and other expenses and financial records.
  • Resolved billing discrepancies by completing detailed research and analysis and documented client rebate discounts and reserve fund records.
  • Established and maintained automated and manual accounting records, post receipts and turn-ins and performed dues-ins and dues-outs accounting.

Bridge Toll Collector

Crescent City Connection/DOTD
New Orleans, La
12.1988 - 07.1993
  • Provided operational reports listing daily toll lane activity.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Processed toll payments and issued accurate receipts to motorists.
  • Monitored and classified vehicles passing through toll lanes to comply with company procedures.

Education

Data Processing / Secretarial

Cameron College
1985

High School Diploma - General Studies

John Ehret High School
Marrero, LA
05.1984

Skills

  • Microsoft Word, Excel, and Lotus
  • Cash registers
  • Copy Machine
  • Oman System
  • Telephone Communications
  • Dispatching
  • NCIC Computer
  • Two-way radio
  • Investigatory Skills

Affiliations

  • Household Of Faith Church 
  • Woman Of Grace

Timeline

CT Scan Clerk

West Jefferson Hospital / LCMC
12.2022 - 06.2025

Cashier

Walmart
08.2016 - 03.2019

Motor Vehicle Compliance Analyst

Louisiana State Motor Vehicle Office
02.2014 - 04.2016

Admin. Coordinator

Stantec
07.2013 - 02.2014

Accounting Specialist 2

Crescent City Connection/DOTD
12.2012 - 06.2013

Communication Officer 1 & 2

Crescent City Connection / DOTD
06.2011 - 12.2012

Adm. Coordinator 2

Crescent City Connection/DOTD
06.1998 - 06.2011

Accounting Clerk /Toll Tag Office

Crescent City Connection / DOTD
07.1993 - 06.1998

Bridge Toll Collector

Crescent City Connection/DOTD
12.1988 - 07.1993

Data Processing / Secretarial

Cameron College

High School Diploma - General Studies

John Ehret High School

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