Twyshawna Cress
Big Stone Gap,VA
Summary
Hardworking, dedicated, enthusiastic, and results-oriented Professional with over four (4) years of progressive knowledge and experience in various areas of business operations, administrative support, and customer service. Thrive in a high-pressure, fast-paced environment and can prioritize multiple projects, adapt to changing situations quickly, and work resourcefully / effectively under stress and time constraints while ensuring the highest quality, accuracy, and efficiency.
Overview
12
12
years of professional experience
Work History
Patient Access Representative
Ballad Health
02.2020 - 10.2020
- Facilitated patient check-in and registration processes, ensuring accuracy and efficiency.
- Managed insurance verification and pre-authorization requests to streamline patient access.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Trained new team members on systems and procedures to ensure consistency in operations.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
Child and Youth Program Assistant (CYPA)
NAF
12.2015 - 10.2016
- Assisted in planning, coordinating, and conducting of indoor and outdoor activities for program participants (aged 6 weeks to 18 years) including group, as well as individual child and youth activities. Participated in regular conferences with parents and staff to discuss child / youth progress and any concerns.
- Established and helped prepare a program environment that sustains participant interest and promotes positive child and youth interactions with other children, youth and adults.
- Reviewed and implemented daily schedules and activity plans to ensure age/stage appropriateness; interacted with children and youth using approved child guidance and youth development techniques.
- Monitored day to day activities to ensure compliance with outlined guidelines and regulations; notified supervisor of health, fire, and safety compliance concerns.
- Participated in program evaluations, identified what was working and areas that could be improved, and provided recommendations for improvement; used designated instruments such as programmatic rating scales, risk assessment tools (as required), self-inspection materials, and national accreditation tools. Collected, maintained, and reported program participation data as needed.
- Assisted in achieving and maintaining DoD certification and national accreditation or equivalent.
- Provided care/supervision, oversight, and accountability for program participants in compliance with local policies, guidance, and standards.
Stay at Home Mother
07.2012 - 12.2015
- Even though not considered to be “in the work force”; kept up on current trends and honed customer service skills through the design / implementation of household operational procedures, resolution of internal conflicts, and management of household finances.
CSM (Customer Service Manager)
WAL MART
02.2011 - 06.2012
- Greeted each customer with a smile and acted as a point of contact for any questions or concerns; listened closely to their needs, identified possible resolutions, and took steps to ensure they left completely satisfied with their experience.
- Provided administrative and sales support to staff; answered incoming calls, handled cash, and completed sales activities.
- Conducted hands-on training for new and existing associates; ensured all staff were aware of and up to date on daily responsibilities and any changes in processes / procedures.
Front End Manager
FOOD LION
01.2009 - 02.2011
- Greeted each customer with a smile and acted as a point of contact for any questions or concerns; listened closely to their needs, identified possible resolutions, and took steps to ensure they left completely satisfied with their experience.
- Provided administrative and sales support to staff; answered incoming calls, handled cash, and completed sales activities.
- Conducted hands-on training for new and existing associates; ensured all staff were aware of and up to date on daily responsibilities and any changes in processes / procedures.
- Facilitated regular staff meetings to ensure awareness, compliance with, and an understanding of newly implemented front end policies.
Education
Associate Degree in Nursing - Nursing
Mountain Empire Community College
Big Stone Gap, VA08-2026
Certificate - Community Health
Mountain Empire Community College
Big Stone Gap, VA12-2026
High School Diploma -
Powell Valley High School
Big Stone Gap, VA05-2006
Skills
- Patient Assessment
- Patient Advocacy
- Wound Care
- HIPAA compliance
- Conflict resolution
- Healthcare software proficiency
- Communication skills
- Documentation accuracy
- Organizational Skills
- Infection Control
- Medication Administration
- First Aid
Certifications
- CPR Certification
- CHW Training Program–American Heart Association (2025)
Timeline
Patient Access Representative
Ballad Health
02.2020 - 10.2020
Child and Youth Program Assistant (CYPA)
NAF
12.2015 - 10.2016
Stay at Home Mother
07.2012 - 12.2015
CSM (Customer Service Manager)
WAL MART
02.2011 - 06.2012
Front End Manager
FOOD LION
01.2009 - 02.2011
Associate Degree in Nursing - Nursing
Mountain Empire Community College
Certificate - Community Health
Mountain Empire Community College
High School Diploma -
Powell Valley High School