Tykecia Bonnett

compensation changes in Workday, analysis to determine compensation changes errors in Workday, Personnel Section emails monitoring, employment verification, public counter service, processing onboarding documents, maintaining spreadsheet logs, answering phones, and other duties as assigned.

• Recorded new hires, transfers, terminations, changes in job classifications, and merit increases to main human resources files.

• Ensured accurate record-keeping with diligent data entry into various company databases, spreadsheets, and software programs.

• Elevated satisfaction rates through attentive listening skills, empathetic problem-solving approaches, and prompt resolution of issues.

monitored the section's public emails, created and posted portal messages, retrieved messages, public records request retrieval/distribution (redact if necessary), typed letters for approval through channels, event planning, managed the volunteer photography program, managed student internship posting and application process, answered phones, ordered and maintained supplies, public counter service, and other duties as assigned.

• Created a welcoming environment for internal and external individuals by greeting and assisting, as well as quickly responding to inquiries and needs.

• Managed high-volume phone calls, addressing inquiries and forwarding messages to appropriate personnel promptly.