Jihad Johnson
Washington,DC
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Jersey Mike's Subs. Skilled in cash handling and customer service, I significantly reduced food waste and improved efficiency. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in customer support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cashier
Jersey Mike's Subs
Washington, DC
01.2023 - 07.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Worked flexible schedule and extra shifts to meet business needs.
Cook
Popeyes Chicken
Washington, DC
08.2022 - 12.2022
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
Customer Fulfillment Associate
Macys Department Store
Washington, DC
01.2022 - 06.2022
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Streamlined order fulfillment processes for increased efficiency and timeliness in delivery.
- Enhanced team productivity with thorough training and mentoring of new Customer Fulfillment Associates.
- Boosted customer loyalty, fostering positive relationships through exceptional service.
- Coordinated with shipping carriers to swiftly resolve any delivery-related issues or concerns from customers.
- Supported a continuous improvement culture within the Customer Fulfillment department by identifying and sharing best practices among team members.
Education
High School Diploma -
For Sisters And Brothers Community School
Washington09.2023
Skills
- Product Recommendations
- Payment Processing
- Customer Service
- Payment Collection
- POS Systems
- Safe Food Handling
- Quality Control
- Shipping procedures
- Packing expertise
- Supply Management
Certification
- 10-Hour OSHA Safety Training Certification - 10 hours
- First Aide and CPR Certification - 1 day
- CORE Maintenance, Harkins Builders, Inc - 10 weeks
Timeline
Cashier
Jersey Mike's Subs
01.2023 - 07.2023
Cook
Popeyes Chicken
08.2022 - 12.2022
Customer Fulfillment Associate
Macys Department Store
01.2022 - 06.2022
High School Diploma -
For Sisters And Brothers Community School