Ty Bugo
Galveston,TX
Overview
5
5
years of professional experience
Work History
National Sailing Club Manager
Lagoonfest
Texas City, TX
01.2021 - 07.2023
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Ensured the safety of guests and employees through effective supervision of all areas of the sailing club and lagoonfest.
- Reviewed financial statements regularly to monitor performance against budget goals.
- Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
- Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.
Back of House Lead
Infinity Experiences
Houston, TX
10.2022 - 03.2023
- Performed maintenance tasks such as upkeep of oculus headsets or repairing broken equipment.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Understood and executed opening and closing duties of the Infinite Experience
- Trained front and back of house staff of operations and company expectations
Team Member
Lagoonfest
Texas City, TX
06.2020 - 12.2020
- Performed opening and closing duties such as setting up attractions, restocking items, and closing attractions.
- Collaborated with team members to maximize productivity and efficiency.
- Resolved customer issues promptly in a professional manner.
Server
Waffle House
League City, Texas
01.2020 - 05.2020
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
Games Department Lead
Pleasure Pier
Galveston, TX
08.2018 - 12.2018
- Performed regular maintenance checks on gaming consoles and equipment.
- Organized and supervised team members to ensure customer service standards were met.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
Games Attendant
Pleasure Pier
Galveston, TX
06.2018 - 08.2018
- Assisted with restocking shelves with merchandise such as plush toys, candy.
- Greeted guests and provided assistance with game instructions.
- Assisted guests in selecting appropriate games for their age group and skill level.
Education
High School Diploma -
Clear Creek High School
League City, TX06-2020
Associate of Arts -
Blinn College
Brenham, TXSkills
- Facility Management
- Performance Management
- Team Motivation
- Staff Scheduling
- Staff Training
- Conflict Resolution
References
Vincent Tyrrel - Lagoonfest General Manager - 810-434-9113
Bryan Ferrel - Lagoonfest Aquatics Manager - 480-414-2997
Mike Flynn - Lagoonfest Park Manager - 281-798-5357
Petro Psillos - Infinite Back of House Manager - 281-814-4790
Timeline
Back of House Lead
Infinity Experiences
10.2022 - 03.2023
National Sailing Club Manager
Lagoonfest
01.2021 - 07.2023
Team Member
Lagoonfest
06.2020 - 12.2020
Server
Waffle House
01.2020 - 05.2020
Games Department Lead
Pleasure Pier
08.2018 - 12.2018
Games Attendant
Pleasure Pier
06.2018 - 08.2018
High School Diploma -
Clear Creek High School
Associate of Arts -
Blinn College