Overview
Work History
Education
Skills
References
Timeline
Generic

Ty Bugo

Galveston,TX

Overview

5
5
years of professional experience

Work History

National Sailing Club Manager

Lagoonfest
Texas City, TX
01.2021 - 07.2023
  • Scheduled and managed staff, ensuring proper coverage for all shifts.
  • Ensured the safety of guests and employees through effective supervision of all areas of the sailing club and lagoonfest.
  • Reviewed financial statements regularly to monitor performance against budget goals.
  • Resolved customer complaints or escalated them as appropriate while maintaining a positive attitude.
  • Recruited, interviewed, hired, trained and supervised personnel in accordance with established guidelines.

Back of House Lead

Infinity Experiences
Houston, TX
10.2022 - 03.2023
  • Performed maintenance tasks such as upkeep of oculus headsets or repairing broken equipment.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Understood and executed opening and closing duties of the Infinite Experience
  • Trained front and back of house staff of operations and company expectations

Team Member

Lagoonfest
Texas City, TX
06.2020 - 12.2020
  • Performed opening and closing duties such as setting up attractions, restocking items, and closing attractions.
  • Collaborated with team members to maximize productivity and efficiency.
  • Resolved customer issues promptly in a professional manner.

Server

Waffle House
League City, Texas
01.2020 - 05.2020
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.

Games Department Lead

Pleasure Pier
Galveston, TX
08.2018 - 12.2018
  • Performed regular maintenance checks on gaming consoles and equipment.
  • Organized and supervised team members to ensure customer service standards were met.
  • Resolved customer complaints in a professional manner while maintaining excellent customer relations.

Games Attendant

Pleasure Pier
Galveston, TX
06.2018 - 08.2018
  • Assisted with restocking shelves with merchandise such as plush toys, candy.
  • Greeted guests and provided assistance with game instructions.
  • Assisted guests in selecting appropriate games for their age group and skill level.

Education

High School Diploma -

Clear Creek High School
League City, TX
06-2020

Associate of Arts -

Blinn College
Brenham, TX

Skills

  • Facility Management
  • Performance Management
  • Team Motivation
  • Staff Scheduling
  • Staff Training
  • Conflict Resolution

References

Vincent Tyrrel - Lagoonfest General Manager - 810-434-9113

Bryan Ferrel - Lagoonfest Aquatics Manager - 480-414-2997

Mike Flynn - Lagoonfest Park Manager - 281-798-5357

Petro Psillos - Infinite Back of House Manager - 281-814-4790

Timeline

Back of House Lead

Infinity Experiences
10.2022 - 03.2023

National Sailing Club Manager

Lagoonfest
01.2021 - 07.2023

Team Member

Lagoonfest
06.2020 - 12.2020

Server

Waffle House
01.2020 - 05.2020

Games Department Lead

Pleasure Pier
08.2018 - 12.2018

Games Attendant

Pleasure Pier
06.2018 - 08.2018

High School Diploma -

Clear Creek High School

Associate of Arts -

Blinn College

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Ty Bugo