Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Dustin Almond

Amarillo,TX

Summary

Seasoned operations management professional with extensive experience in leading teams and optimizing processes. Expertise in strategic planning and staff development has consistently driven operational efficiency and workflow improvements. Demonstrated ability to enhance business performance through innovative problem-solving and effective leadership. Aiming to leverage these skills to further elevate organizational success.

Overview

11
11
years of professional experience

Work History

Amarillo National Tennis Center Manager

City Of Amarillo
Amarillo, TX
01.2024 - Current
  • Deliver a high-quality experience to all patrons of the facility.
  • Develop and implement effective strategies to promote tennis memberships, and program involvement.
  • Represent the facility & City of Amarillo in a professional manner at all times.
  • Maintain the cleanliness and safety of the facility.
  • Collaborate with colleagues to achieve success by providing exceptional customer service.
  • Create marketing materials to promote various programs and tournaments. Assist several different associations and foundations with promoting tennis in the Amarillo area.
  • Coordinate with schools and many different organizations to host tournaments and fundraising events.
  • Facilitate high-quality instruction for JR Program attendees.

Realtor

eXp Realty, LLC
Amarillo , TX
08.2021 - 08.2023
  • Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing.
  • Accompanied buyers during property inspections.
  • Prepared documents such as purchase agreements, deeds, leases and other legal documents related to real estate transactions.
  • Attended industry events such as conferences or seminars related to real estate topics.
  • Organized open houses and other events to promote properties for sale.
  • Developed relationships with vendors who could provide services related to the purchase or sale of real estate.
  • Maintained accurate records of client interactions and transactions.
  • Collaborated with colleagues to develop strategies for attracting new clients.
  • Responded promptly to customer inquiries via phone or email regarding available properties.

Digital Banking Representative

Computer Services, Inc.
Amarillo, TX
07.2014 - 04.2019
  • Managed customer inquiries and escalated unresolved problems to appropriate personnel or departments.
  • Provided remote assistance when needed via telephone, email or remote desktop tools.
  • Maintained records of data communication transactions, problems, and remedial actions or installation activities.
  • Configured applications according to customer requirements while ensuring compatibility with existing systems.
  • Monitored system performance metrics to identify potential issues before they occur.
  • Assisted in creating reports from collected data for use in decision making process.
  • Collaborated with other teams to develop strategies for improving customer experience.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Education

High School Diploma -

Canyon High School
Canyon, TX
05-2008

Skills

  • Regulatory standards
  • Financial reporting
  • Staff leadership
  • Facility maintenance
  • Facility management
  • Data analysis
  • Interdepartmental collaboration

References

References available upon request.

Timeline

Amarillo National Tennis Center Manager

City Of Amarillo
01.2024 - Current

Realtor

eXp Realty, LLC
08.2021 - 08.2023

Digital Banking Representative

Computer Services, Inc.
07.2014 - 04.2019

High School Diploma -

Canyon High School

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Dustin Almond