Ty Copeland
Carson
Summary
Service advisor with 7 years of experience in vehicle management and customer service, recognized for optimizing repair workflows and enhancing customer satisfaction. Skilled in strategic thinking, problem-solving, team building, and sales techniques with a strong background in automotive sales. Passionate about helping customers understand what their needs are and collaborating with teams to streamline procedures and ensure compliance with industry standards. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Mechanic
Robinson Helicopter
Torrance
03.2024 - Current
- Perform comprehensive helicopter maintenance inspections, troubleshoot mechanical issues, and implement preventive maintenance protocols to ensure airworthiness.
- Diagnose complex mechanical systems using advanced diagnostic tools, document findings, and execute precise repair procedures for rotor assemblies.
- Develop streamlined maintenance procedures, optimize repair workflows, and collaborate with engineering team to enhance helicopter performance.
- Partner with cross-functional teams to ensure compliance with FAA regulations, maintain safety standards, and complete repairs within schedule.
- Monitor and calibrate critical avionics instruments, ensuring precise measurements and optimal performance of navigation systems.
Automotive Service Advisor
Pacific Volkswagen
Hawthorne
12.2021 - 02.2024
- Greet and assist customers, providing a welcoming and informative experience.
- Surpassed sales requirements, going above and beyond set standards, proving my sales ability.
- Retained relationships with clients over the years, and kept them coming back with outstanding customer service.
- Proven 90% or above CSI (Customer Service Index) record.
- Listen to customers' vehicle concerns, perform vehicle inspections, and accurately diagnose issues.
- Explain recommended repairs and maintenance services to customers, addressing questions and concerns.
- Provide detailed cost estimates, and obtain customer approval before initiating work.
- Schedule service appointments and manage work orders efficiently.
- Maintain open communication with customers throughout the repair process, providing updates as needed.
- Handle customer complaints and concerns professionally, working to resolve issues to their satisfaction.
- Ordered necessary parts for specific service jobs as needed from suppliers or dealerships.
Logistics Hub Driver
Enterprise Rent-a-Car
Los Angeles
08.2017 - 11.2021
- Delivered vehicles and staged them multiple times per day, as per the daily manifest.
- Effectively transported over 2,000 vehicles in with in those four years.
- Communicated demand flow, schedules, and vehicle movement expectations.
- Coordinated vehicle transportation logistics, including receiving and sending vehicles off-site.
- Maintained logs and records regularly, with special handling of privately owned vehicles.
- Coordinated with the Workshop and Logistics Manager for offsite vehicle service.
- Maintained daily disposal logs and accounts.
- Checked all documents for accuracy, completeness, and compliance with regulations.
Education
High School -
Carson High School
Carson, California06.2016
Some College (No Degree) - Business Analytics
Cypress College
Cypress, CaliforniaSkills
- Sales
- Collaboration skills
- Communication skills
- Customer service
- Microsoft Excel
- Dropbox
- Problem solving
- Strategic thinking
- Team building
- Aviation
- Logistics
- Vehicle management
- CDK Proficient
- Vehicle inspection
- Helicopter maintenance
- Attention to detail
Personal Information
Title: Service Advisor
Certification
- Private Pilot
Affiliations
- Food and drink connoisseur
- Professional Musician
- Track car driver
Timeline
Mechanic
Robinson Helicopter
03.2024 - Current
Automotive Service Advisor
Pacific Volkswagen
12.2021 - 02.2024
Logistics Hub Driver
Enterprise Rent-a-Car
08.2017 - 11.2021
High School -
Carson High School
Some College (No Degree) - Business Analytics
Cypress College
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