Proven leader and effective communicator, adept at team resource management and customer service. At The Ohio State University, I enhanced office efficiency and customer satisfaction, demonstrating a continuous learning mindset and problem-solving skills. Excelled in multitasking across diverse roles, significantly contributing to team success and operational excellence.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Office Assistant
The Ohio State University, Housing Services
08.2024 - Current
Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Increased customer satisfaction by providing professional and courteous front desk support.
Able to recognize situations that require immediate or emergency aid
Team Leader
Chick-fil-A
10.2021 - Current
Delegated daily tasks, addressed employee questions and resolved scheduling issues.
Managed team workload to reach targets for specific tasks.
Built strong relationships with customers through positive attitude and attentive response.
Managed multiple projects simultaneously, prioritizing tasks for optimal resource allocation and workflow efficiency.
Team Member
Graeter's Ice Cream
01.2021 - 10.2021
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Present - Aviation/Air Transportation
The Ohio State University
Columbus, OH
05.2027
High School Diploma -
Pickerington High School North
Pickerington, OH
05.2023
Skills
Leadership Qualities
Team Resource Management
Public speaking abilities
Continuous learning mindset
Time Management
Customer Service
Problem-Solving
Teamwork and Collaboration
volunteer work
Environmental management/clean up
Animal shelter work
Fundraising
Food shelter
Tutoring
Church childs ministry volunteer
Church landscape and cafe volunteer
General Labor volunteer
Timeline
Office Assistant
The Ohio State University, Housing Services
08.2024 - Current
Team Leader
Chick-fil-A
10.2021 - Current
Team Member
Graeter's Ice Cream
01.2021 - 10.2021
Present - Aviation/Air Transportation
The Ohio State University
High School Diploma -
Pickerington High School North
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