Ty Ellis

• Address a broad spectrum of technical challenges spanning various medical systems and applications to provide effective solutions & repairs for customers and end-users.

• Diagnose and correct system and equipment malfunctions by making alterations, repairs or replacements, ensuring equipment & systems meet their specified requirements.

• Provide emergency technical support to all hospital departments for routine and stat/emergency calls in all patient care areas.

• Install, maintain and repair specialized medical devices and systems utilized in the diagnosis, treatment and monitoring of patients.

• Performed preventive, corrective maintenance, emergency and start-up of critical life-supporting medical equipment.

• Recognize trends and patterns in failures and provided feedback to development team to drive future designs.

• Maintained daily communication with clients and customers directly to ensure resolution and proper follow-up.

• Provided remote phone support to customers, partner technicians, other team members or the call center as required.

• Performed scheduled and unscheduled inspections, maintenance, and electrical safety tests on life-supporting medical equipment at multiple locations

• Educated new employees on the correct operation of all testing equipment, water systems, ancillary equipment, and clinical machines

• Created services call documents for all scheduled and unscheduled maintenance & repairs in our equipment database

• Immediately answered to any malfunctioning equipment or instruments observed

• Completed minor work orders, such as repairs to pipe lines, replacing ceiling tiles, filters, light bulbs, etc.

• Executed plumbing repairs such as faucet or toilet hardware replacement & unstopping toilets, sinks, and drains

• Cleaned, lubricated, and serviced a wide variety of pumps, valves, electrical, mechanical, and hydraulic devices

• Utilized testing equipment including, but not limited to, multi-meters, temperature and pressure probes, and circuit tracers

• Provided customers support by making service changes, recommend service options and scheduled installations for various service
• Recorded information, shortages and discrepancies to keep records current and accurate

• Supported leadership by delivering reports outlining performance drive process improvements

• Performed general maintenance and custodial tasks of warehouse facilities and equipment