Ty Flippo
Oklahoma City,OK
Summary
Dynamic Senior Engineer at Dell Technologies with expertise in cloud administration and performance optimization. Proven track record in resolving complex VxRail and vSAN issues, enhancing system reliability. Recognized for exceptional analytical skills and technical leadership, driving team success and customer satisfaction through effective collaboration and documentation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Engineer for VxRail
Dell Technologies
Oklahoma City, OK
05.2022 - 05.2025
- Providing exceptional skill in analyzing problems and implementing effective solutions for VxRail, vSAN and Cloud complex issues.
- Performance Management - fine tune vSAN and monitor to ensure optimum performance levels and provide reports from Skyline Health.
- Install, manage and resolve issues with VxRail Software, vCenter, ESXi and VMware Cloud Foundation (VCF) software.
- Provided hardware issue analysis and ensure proper hardware was replaced and ensure health to hosts and clusters are restored.
- Utilized numerous technologies such as replication, snapshot, vMotion, Disaster Resource Recovery (DRS) and thin-provisioning of high availability to ensure high availability and disaster recovery.
- Utilize Linux (CentOS, PhotonOS, SUSE and Ubuntu) for troubleshooting and resolving issues related to hardware, TCP/IP networking (including IPv4 and IPv6), iSCSI, DNS configurations, and problems affecting ESXi hosts and clusters.
- Skilled in managing user accounts and analyzing system logs that include vCenter, VMware Cloud Foundation (VCF),ESXi, VxRail and iDRAC.
- Review and remediate VMSA and CVE security vulnerabilities by installing patches to ESXi, iDRAC, vCenter or utilize VMware Async Patch Tool for Cloud. Or full environment software upgrade to resolve vulnerabilities.
- Maintain and remediate expired certificates and licenses to vCenter, hosts and clusters to ensure they remain in operation and compliance.
- Create outstanding documentation and Knowledge Base Articles.
- Collaborate with delivery teams that may include project managers, business analyst, developers and change management professionals.
- Organizer of the product guides for methods and procedures called Guided Solutions
- Provided onboard training for new hires
Technical Support Engineer II for VxRail
Dell Technologies
01.2019 - 01.2022
- Designated as an escalation engineer for management for escalated and political cases prior to engaging a senior engineer. Mentored and trained new hires.
- Assisted management in interviewing potential candidates and assist in evaluating qualified candidates for the position.
- Provided support as an interim Quality and Technical Lead to identify areas for improvement and coach individual and team to improve compliance and performance.
- Mentored multiple new hires in Oklahoma City, Round Rock, TX, Draper and Utah locations.
- Focal point for management to assist and resolve escalated and political cases, supporting higher level issues and high temperature customer engagement.
- Provided hardware and software support and acted as team subject matter expert (SME) for all generations PowerEdge leveraged platform.
Enterprise eStorage Technician Engineer
Dell Technologies
01.2018 - 01.2019
- Supported and resolved Compellent and EqualLogic Storage Area Networks (SAN) hardware and networking issues for Boeing and other Federal customers.
- Support storage configuration, tuning tasks to maintain performance and scalability.
- Assisted in the installation and implanted firmware and software upgrades of Compellent and EqualLogic storage systems.
- Provided hardware issue analysis and ensure proper hardware was replaced and storage solution is healthy and optimized.
- Analyzed agents' cases, emails and Delta logs to ensure case logging compliance and integrity.
- Excellent attention to detail. Outstanding CE, low RDR and excellent DPI percentages.
- Updated and added new Method and Procedures to the Compellent Share Point for troubleshooting and process handling.
Client ProSupport Technician
Dell Technologies
01.2015 - 01.2018
- Provided outstanding technical support for consumer level products. Received 5 Top Performer awards for high productivity. Performed as escalation engineer for managers to resolve escalated cases.
- Achieved a 25% increase of diagnostic compliance as a Diagnostic and Troubleshooting Subject Matter Expert (SME).
- Analyzed agents' cases, emails and Delta logs to ensure case logging compliance and integrity.
- Representing as a Senior Technician on behalf of leadership for escalated issues.
- Collaborated with leadership and peers to provide exceptional customer experience.
Education
Some College (No Degree) - Management Information Systems
Oklahoma State University, Oklahoma City OK
Oklahoma City, OKSkills
- Cloud administration
- System troubleshooting
- Database management
- Technical documentation
- Project management
- Customer service
- Team collaboration
- Performance optimization
- Technical leadership
- Analytical skills
- VSAN maintenance
- Problem resolution
- Hardware troubleshooting
- Soft skills
- VMware troubleshooting
Websites
Certification
- VMware Certified Advanced Professional - Data Center Virtualization and Design, 05/01/24
- VMware Certified Professional - Data Center Virtualization, 05/01/24
- VMware vSAN, 01/01/21
- Skyline Advisor Pro Technologist
Training
- VMware by Broadcom vSphere: Advanced Administration Workshop 7, 02/09/24
- VMware by Broadcom vSphere: Install, optimize and scale., 06/14/24
- PowerEdge hardware troubleshooting., 01/10/25
- Currently enrolled in AWS Skill builder. Expecting to take AWS Foundational certification in August.
Credly
Credly.com
Administrative
- Organizer of the product guides for methods and procedures called Guided Solutions
- Provided onboard training for new hires
Timeline
Senior Engineer for VxRail
Dell Technologies
05.2022 - 05.2025
Technical Support Engineer II for VxRail
Dell Technologies
01.2019 - 01.2022
Enterprise eStorage Technician Engineer
Dell Technologies
01.2018 - 01.2019
Client ProSupport Technician
Dell Technologies
01.2015 - 01.2018
Some College (No Degree) - Management Information Systems
Oklahoma State University, Oklahoma City OK