Ty Gonzalez
Tomball,TX
Summary
Dynamic leader with proven expertise in team leadership and problem-solving, honed at Dairy Queen Grill & Chill. Excelled in enhancing customer service and streamlining operations, significantly reducing discrepancies. Skilled in POS system operation and fostering a positive work environment, demonstrating a blend of hard and soft skills to drive success and efficiency.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
2022
2022
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
Food Service Specialist
USAF
02.2017 - 09.2021
- Improved food safety standards by consistently maintaining a clean and organized workspace.
- Spearheaded efforts to achieve high health inspection scores through diligent adherence to sanitation guidelines and regulations.
- Increased kitchen staff efficiency through effective delegation of tasks and responsibilities.
- Conducted regular equipment maintenance checks, prolonging the lifespan of vital appliances within the facility.
- Assisted in menu development, incorporating feedback from guests and staying current on industry trends.
- Utilized time management skills effectively prioritizing tasks under pressure ensuring smooth operations during busy periods.
- Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
- Kept surfaces, tools and equipment clean and sanitized.
- Reduced food waste by implementing proper portion control techniques in meal preparation.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
- Prepared components for foods such as soups, entrees and side dishes.
- Processed customer payments and balanced cash drawers.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Developed and maintained positive relationships with customers to enhance service.
Education
Bachelor Of Applied Arts And Science - Recording Arts
Full Sail University
Winter Park, FLN/A - Food
Technical School
Fort Lee, VA06.2017
High School Diploma - N/A
Dutchtown High School
Hampton, GA05.2016
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Training assistance
- Team motivation
- POS system operation
- Inventory counts
- Sales and upselling
Timeline
Food Service Specialist
USAF
02.2017 - 09.2021
Shift Leader
Dairy Queen Grill & Chill
Bachelor Of Applied Arts And Science - Recording Arts
Full Sail University
N/A - Food
Technical School
High School Diploma - N/A
Dutchtown High School