Ty Maggard
Fayetteville,NC
Summary
Dynamic leader with a proven track record at Royalty Auto Spa, adept in strategic planning and operational excellence. Excelled in elevating customer satisfaction and managing crisis situations, showcasing strong relationship building and negotiation skills. Achieved significant performance enhancements through leadership and customer engagement, demonstrating a unique blend of technical and interpersonal prowess.
Overview
7
7
years of professional experience
Work History
President
Royalty Auto Spa
12.2019 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
Sales Associate
GNC Live Well
08.2017 - 05.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
N/A - Business Administration And Management
Fayetteville Technical Community College
Fayetteville, NCSkills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Relationship Building
- Networking
- Customer Relationship Building
- Customer Engagement
- Sales process
- Sales strategy development
- Sales management
- Negotiation
- Complaint Handling
- Up-selling
- Cold-calling
- Closing Techniques
Timeline
President
Royalty Auto Spa
12.2019 - Current
Sales Associate
GNC Live Well
08.2017 - 05.2019
N/A - Business Administration And Management
Fayetteville Technical Community College