Ty McGuire

• Provided technical support for clients, troubleshooting software issues and delivering timely solutions through inbound support calls.
• Diagnosed and resolved user-reported technical problems while clearly communicating solutions and ensuring a positive support experience.
• Documented support requests, resolutions, and recurring issues to improve troubleshooting efficiency and maintain accurate service records.

Pass Travel Management Application

• Led development of the Data Access and Repository Layer for an enterprise travel management application
• Collaborated with API and UI developers to integrate application components, perform integration testing, and ensure reliable communication between system layers.
• Facilitated team coordination, sprint planning, project documentation, and quality assurance efforts as Scrum Master.

AI QA Automation Project

• Contributed to the design and development of an AI-driven quality assurance solution focused on automated test generation for APIs and UIs
• Worked with Playwright, Azure DevOps, Power Automate, and Microsoft Copilot technologies to research and implement intelligent testing and workflow automation strategies.
• Created user stories, test scenarios, documentation, and automation frameworks that translated business requirements into executable software testing assets.

• Managed front-of-house operations, food quality, resolving customer concerns, scheduling events, and implementing service improvements that increased overall restaurant efficiency and profitability.
• Served customers with professionalism and attentiveness, accurately taking orders, delivering food promptly, and providing exceptional dining experiences in a fast-paced environment.