Ty Reynolds
Santa Rosa Beach,FL
Summary
Dynamic professional with a strong focus on enhancing guest experiences and streamlining operations. Proven ability in calendar management and problem-solving, dedicated to delivering exceptional service.
Overview
5
5
years of professional experience
Work History
Golf Service Attendant
St. Joe
Santa Rosa Beach, FL
09.2024 - Current
- Maintained cleanliness and organization of golf carts and equipment.
- Trained new staff on customer service standards and operational procedures.
- Developed strategies to enhance guest experience through personalized service initiatives.
- Streamlined the check-in process by efficiently managing tee times and reservations.
- Provided valuable guidance to guests on course layout, rules, and proper etiquette.
- Enhanced customer satisfaction by providing exceptional service in golf course operations.
- Promoted a positive atmosphere by fostering strong communication with guests and coworkers alike.
Executive Assistant
The Mangroves
Santa Rosa Beach, FL
01.2023 - 08.2024
- Coordinated executive schedules, ensuring efficient time management and prioritization of key meetings.
- Managed communication between executives and stakeholders, fostering strong relationships and timely information flow.
- Prepared detailed reports and presentations, enhancing decision-making processes for senior leadership.
- Organized travel arrangements, streamlining logistics to reduce costs and improve overall travel experience.
- Assisted in planning corporate events, contributing to successful execution and positive attendee feedback.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Front Desk Sales Associate
Granite Health & Fitness
Billings, MT
09.2020 - 01.2023
- Greeted and assisted members and guests, fostering a welcoming environment.
- Processed membership sales and renewals efficiently, ensuring accuracy in transactions.
- Managed scheduling for personal training sessions, optimizing staff availability and client satisfaction.
- Resolved member inquiries and concerns promptly to enhance customer experience.
- Trained new staff on front desk operations and customer service protocols, improving team performance.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
Education
Bachelor of Science - Environmental Science
Rocky Mountain College
Billings, MT05-2023
Skills
- Executive support
- Administrative support
- Office management
- Strong problem solver
- Schedule & calendar planning
- Meticulous attention to detail
- Customer Service-oriented
- Scheduling
- Calendar management
- Interpersonal communication
- Travel coordination
- Excel spreadsheets
- Staff management
Timeline
Golf Service Attendant
St. Joe
09.2024 - Current
Executive Assistant
The Mangroves
01.2023 - 08.2024
Front Desk Sales Associate
Granite Health & Fitness
09.2020 - 01.2023
Bachelor of Science - Environmental Science
Rocky Mountain College