Ty Rollins, MBA, AIC, CLCS
Norton Shores
Summary
Property structural estimating, technical, and policy expert for Commercial, Excess and Surplus, Homeowners, Inland Marine, Builders Risk, and Farm/Agribusiness insurance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Commercial Property Manager
Nationwide Insurance
08.2023 - Current
- Managed the department's most skilled adjusters, driving process improvement projects that delivered measurable performance gains.
- Benchmarked performance leading results in vendor utilization, desk estimating, customer service, and days to pay.
- Fostered a culture of collaboration and inclusion, resulting in the highest employee engagement scores within the department.
- Established as a subject-matter expert, providing insight and guidance to peers and leadership.
- Pioneered the use of AI to identify trends and uncover opportunities for continuous improvement and process development.
Excess & Surplus Property Manager
Nationwide Insurance
06.2022 - 08.2023
- Implemented desk estimating across the department, improving claim cycle times and reducing expenses.
- Oversaw six adjusters across multiple U.S. timezones, providing coaching, guidance, and performance management.
- Guided a largely inexperienced team to achieve proficiency and excellence through targeted training and claim handling techniques.
General Adjuster
Encova Insurance
04.2019 - 06.2022
- Served as a file quality leader with 97-99% audit results, driving accuracy, consistency, and compliance.
- Trusted to manage the company's most complex and sensitive claims, ensuring expert discretion, fair resolution, and organizational integrity.
- Successfully defended multiple lawsuits in litigation, preventing approximately $2M in claim payouts.
Commercial Property Large Loss Manager
Nationwide Insurance
10.2014 - 04.2019
- Supervised exempt and non-exempt associates across the western U.S., including California, Colorado, Washington, and Oregon, overseeing operations, productivity, and engagement.
- Orchestrated the Commercial Property response to the 2017 Tubbs Fire in Santa Rosa, CA, leading 26 direct reports and managing over $600M in losses.
- Authorized settlements up to $250k, balancing risk management with efficient claim resolution.
Commercial Property Large Loss Adjuster
Nationwide Insurance
06.2012 - 10.2014
Commercial Property Field Adjuster
Nationwide Insurance
05.2009 - 06.2012
Commercial Property Phone/CPPO/NSCO Adjuster
Nationwide Insurance
03.2008 - 04.2009
Education
MBA - Business Administration And Management
Franklin University
Columbus, OH05.2022
Bachelor of Science - Business Administration
Newberry College
Newberry, SC06.2006
Skills
- Guidewire/ClaimCenter
- Xactimate Level 2 Certified
- Artificial Intelligence
- Microsoft Office/Teams
- Project Management
- Team Building
Accomplishments
- Achieved department leading results across all KPIs in 2025.
- Rewarded with an "Exceeds" year-end rating in 2024 for exceptional performance, impacts, and contributions to the department.
- Maintained department-leading associate engagement scores while successfully overseeing three different teams in one year during an operational reorganizations.
- Converted an actively-disengaged team from a 4.11 to a department leading 4.75 engagement score in 2018. (5.0 rating in three categories: Cares about me; Development; Progress)
Affiliations
- MENTORwide - Mentor (2023-2025)
- Change Advocacy Network – CAN – Leader (2024-2025)
- CAT Fire Loss – Rapid Response (2024)
- E&S Desk Estimating (2023)
- Founder Health and Wellness ARG (2021)
- Health and Productivity Team National Captain (2017-2019)
- LEAN Tier 1 and Tier 2 Leader (2018-2019)
- Asian Affinity Group member (2017-2019)
Certification
- Chartered Property Casualty Underwriter (CPCU) In progress, 5 of 10 courses completed.
- Associate in Claims – Management (AIC-M) In progress, 2 of 3 courses completed. Expected completion 2025
- Associate in Claims (AIC) – 2024
- Commercial Lines Coverage Specialist (CLCS) – 2009
- Certified Property Subrogation Arbitrator (CPSA) - 2021
- Accredited Claims Adjuster (ACA) - 2020
Timeline
Commercial Property Manager
Nationwide Insurance
08.2023 - Current
Excess & Surplus Property Manager
Nationwide Insurance
06.2022 - 08.2023
General Adjuster
Encova Insurance
04.2019 - 06.2022
Commercial Property Large Loss Manager
Nationwide Insurance
10.2014 - 04.2019
Commercial Property Large Loss Adjuster
Nationwide Insurance
06.2012 - 10.2014
Commercial Property Field Adjuster
Nationwide Insurance
05.2009 - 06.2012
Commercial Property Phone/CPPO/NSCO Adjuster
Nationwide Insurance
03.2008 - 04.2009
MBA - Business Administration And Management
Franklin University
Bachelor of Science - Business Administration
Newberry College
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