Ty Wallace
Mount Carmel,TN
Summary
Dynamic leader with expertise in training and mentoring staff. Recognized for strong communication skills and ability to manage daily operations effectively.
Prepared to drive operational excellence.
Results-oriented professional with extensive experience in managing employee and driving business.
Skilled in staff training, cross-functional teamwork, and time management.
Committed to enhancing service quality and operational efficiency.
Overview
17
17
years of professional experience
Work History
Sr Customer Specialist
CarMax
Bristol, TN
03.2024 - Current
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Trained new staff on customer service protocols, ensuring consistency in service quality.
- Provided exceptional support during peak periods or staff shortages, demonstrating adaptability and commitment to excellence in service delivery.
- Collaborated with team members to share best practices and provide comprehensive support solutions.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Work effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Managed daily business operations
Firefighter/EMT
City of Kingsport
Kingsport, TN
08.2021 - 02.2024
- Responded effectively to emergency calls, executing fire suppression and rescue operations.
- Operated firefighting equipment and tools, maintaining readiness for rapid deployment.
- Provided training and mentorship to new recruits on firefighting techniques and safety protocols.
- Evaluated incident scenes to identify hazards and improve future response strategies.
- Engaged in community outreach programs to educate public on fire safety practices.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
Owner/ Operator
Appalachian Lawn Care and Landscaping
Kingsport, TN
03.2009 - 12.2021
- Managed daily operations to ensure efficient service and customer satisfaction.
- Designed and implemented landscaping projects tailored to client specifications and preferences.
- Oversaw financial management, including budgeting, invoicing, and expense tracking.
- Streamlined scheduling processes to enhance workforce efficiency and reduce downtime.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
Education
High School Diploma -
Cedar View Christian School
Kingsport, TNNo Degree - Business Management
Northeast State Community College
Blountville, TNNo Degree - Chemistry And Physics
American Public University
Skills
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Staff management
- Verbal and written communication
- Documentation and reporting
- Cross-functional teamwork
Timeline
Sr Customer Specialist
CarMax
03.2024 - Current
Firefighter/EMT
City of Kingsport
08.2021 - 02.2024
Owner/ Operator
Appalachian Lawn Care and Landscaping
03.2009 - 12.2021
High School Diploma -
Cedar View Christian School
No Degree - Business Management
Northeast State Community College
No Degree - Chemistry And Physics
American Public University