Hi, I’m
Ty Whittlesey
Midland,MI
Summary
Well-rounded and diverse customer service expert with years of experience in many different aspects of the service industry, including customer driven sales in electronics; serving, cooking, and bartending at multiple restaurants; in addition to being a certified English language teacher on a global platform. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
6
years of professional experience
1
Certification
Work History
Ghengis Khan Mongolian Barbeque
Waiter; Bartender; Cook
2018.02 - Current (6 years & 7 months)
Job overview
- Cultivated warm relationships with regular customers by providing exceptional service.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Vamos Academy – ESL
English Teacher
2023.04 - 2023.08 (4 months)
Job overview
- Successfully improved language skills through online and in person classes for non-native English speakers, which encompassed Spanish, Japanese and Russian students.
- Planned and implemented lessons for 8 students on average, with 24 hours plus of class time per week; focusing on reading, writing, listening, and speaking.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Evaluated student progress to offer recommendations for further development.
Alliance Mobile, At&t Authorized Retailer
Sales Pro
2021.09 - 2023.03 (1 year & 6 months)
Job overview
- Became commissionable after 2 months of training and continued to progress with weekly online company meetings and trainings
- Consistently achieved and succeeded monthly sales goals.
- Increased our stores status to "battleship", the highest achievable level within our company, with qualifying metrics being new lines of service; upgrades; entertainment sales; accessory sales; and most importantly CSTAT (customer surveys)
Education
Northwood University , Midland, MI
Bachelor of Business Administrations from Finance & Entrepreneurship
05.2016
University Overview
- Dean's List Fall 2011 -Spring 2014
- Relevant Coursework: Global Stories; Speech Communication; & Contemporary Global Issues
- Finance Association Member
- USBC Pepsi Cola Scholarship Recipient
Skills
- Lesson Planning
- Team Cooperation
- Customer Consultation
- Customer Service
- Familiarized with Android, Windows, and IOS Operating Systems
- Interpersonal and Written Communication
- Microsoft Applications Proficiency
- POS Software
- Additional Proficiency in Salesforce; Google Drive & Google Meets; Minitab; Quickbooks; Dropbox
Certification
- ServSafe 2018
- TEFL 2023
- AT&T Sales Pro
Timeline
English Teacher
Vamos Academy – ESL
2023.04 - 2023.08 (4 months)
Sales Pro
Alliance Mobile, At&t Authorized Retailer
2021.09 - 2023.03 (1 year & 6 months)
Waiter; Bartender; Cook
Ghengis Khan Mongolian Barbeque
2018.02 - Current (6 years & 7 months)
Northwood University
Bachelor of Business Administrations from Finance & Entrepreneurship
- ServSafe 2018
- TEFL 2023
- AT&T Sales Pro
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