Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Bob Evans Restaurant
Dayton, OH
11.2024 - Current
Supervised daily operations, ensuring compliance with health and safety regulations.
Trained and mentored staff, fostering a collaborative team environment.
Implemented inventory management systems to optimize stock levels and reduce waste.
Supervised day-to-day operations to meet performance, quality and service expectations.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
General Manager
Mike And Rhonda's The Place
Glendale, AZ
06.2023 - 10.2024
Established and maintained effective communication with staff members to ensure efficient operations.
Coordinated training activities for employees to ensure compliance with company policies and procedures.
Actively complied with local health department regulations pertaining to food safety standards.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Assisted in the recruitment process by interviewing potential candidates for open positions.
Trained employees on duties, policies and procedures.
Server
Mike And Rhonda's The Place
Glendale, AZ
03.2018 - 10.2024
Provided excellent customer service to ensure satisfaction.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Ensured accurate and timely customer order processing.
Delivered exceptional customer service by serving guests courteously and efficiently.
Upheld high standards of sanitation in accordance with health department regulations.
General Manager
Oscar's Pier 83
Glendale, AZ
12.2013 - 02.2018
Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Ensured compliance with local health department regulations regarding food safety standards.
Developed marketing strategies designed to increase brand awareness within target markets.
Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.