Tyaisha Smalley
Henderson,NV
Summary
Skilled Customer Service Representative with expertise in complaint resolution and CRM software. Committed to enhancing customer satisfaction through effective communication and team collaboration.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
KinderCare Learning Centers
Las Vegas, Nevada
04.2026 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Utilized CRM software to manage customer interactions and track issues.
- Provided product information and guidance to enhance customer satisfaction.
- Collaborated with team members to ensure consistent service delivery.
- Handled order processing and ensured timely responses to requests.
- Maintained accurate records of customer interactions for future reference.
- Engaged in training sessions to improve service techniques and knowledge.
- Responded to customer inquiries promptly to provide accurate product information. and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Insurance Agent
Foundever
Henderson, Nevada
01.2026 - 04.2026
- Assisted clients in understanding insurance policies and coverage options.
- Processed new applications and renewals for various insurance products.
- Conducted thorough evaluations of client needs and recommended suitable plans.
- Collaborated with team members to enhance customer service strategies.
- Managed client inquiries and resolved issues promptly and efficiently.
- Maintained accurate records of client interactions and policy details.
- Educated clients on claims processes and required documentation steps.
- Utilized company software to track policy changes and client communications.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Customer Service Representative
Telus International
Las Vegas, Nevada
04.2024 - 12.2025
- Assisted customers with inquiries about products and services.
- Resolved customer complaints through effective communication and problem-solving.
- Utilized CRM software to manage customer interactions and track issues.
- Provided product information and guidance to enhance customer satisfaction.
- Collaborated with team members to ensure consistent service delivery.
- Handled order processing and ensured timely responses to requests.
- Maintained accurate records of customer interactions for future reference.
Education
High School Diploma -
Grayson High School
Loganville, GASkills
- CRM software
- Order processing
- Policy evaluation
- Product knowledge
- Claims management
- Customer relationship management
- Complaint resolution
- Service delivery consistency
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
Timeline
Customer Service Representative
KinderCare Learning Centers
04.2026 - Current
Insurance Agent
Foundever
01.2026 - 04.2026
Customer Service Representative
Telus International
04.2024 - 12.2025
High School Diploma -
Grayson High School