Tyana Armstead
HCA Houston Healthcare Southeast
1
Certification
10
years of professional experience
Certified Medical Assistant (CMA) and Phlebotomy Technician (PT) with experience in patient registration, insurance verification, clinical support, and EPIC electronic health records. Recently earned an Associate of Science in Natural Science from San Jacinto College. Skilled in HIPAA compliance, specimen collection, patient communication, and medical documentation. Seeking a Clinical Research Assistant, Research Patient Care Assistant, or Medical Assistant position where I can contribute to quality patient care and support clinical research.
Work History
Registrar
6 Months- Managed patient registration processes ensuring accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification procedures to facilitate smooth patient admissions and minimize delays.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues promptly.
- Verified patient insurance eligibility and coordinated admissions to support efficient patient flow.
- Registered 40–60 patients per shift while maintaining accurate patient documentation and ensuring HIPAA compliance.
Customer Service Representative
2 Years 11 Months- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders accurately using CRM software, ensuring timely delivery and customer satisfaction.
Insurance Verification Specialist
2 Years 3 Months- Verified insurance coverage details for accuracy and compliance with company policies.
- Processed authorization requests efficiently, ensuring timely approval for patient services.
- Communicated effectively with healthcare providers to gather necessary documentation for verification.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Internship Student
1 Month- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported medical staff by preparing examination rooms and sterilizing equipment.
- Coordinated scheduling of patient appointments, optimizing workflow efficiency.
- Collaborated with team members to improve patient communication protocols.
Housekeeper
2 Years 11 Months- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Processed orders accurately using CRM software, ensuring timely delivery and customer satisfaction.
Education
Associate of Science - Natural Sciences
Skills
EPIC Electronic Health Records (EHR)
Patient Registration
Insurance Verification
HIPAA Compliance
Specimen Collection & Handling
Venipuncture (Phlebotomy)
Infection Control & PPE Use
Medical Documentation
Patient Communication
Scheduling
Excellent Communication & Interpersonal Skills
Attention to Detail
Clinical Experience
Phlebotomy Training & Hands-On Practice
Victorious Healthcare Academy, Houston,Texas
- Performed routine venipuncture on diverse patient populations
- Maintained specimen integrity and followed proper labeling procedures
- Ensured patient comfort and safety during all blood draws
- Followed HIPAA and OSHA protocols throughout all procedures
Certification
- Phlebotomy Technician (PT)
- Certified Medical Assistant (CMA)
Timeline
Registrar
HCA Houston Healthcare Southeast
02.2026 - CurrentRead More
Customer Service Representative
PFS GROUP
05.2023 - 04.2026Read More
Internship Student
LAJJIJA NEUROLOGY ASSOCIATION
11.2020 - 12.2020Read More
Insurance Verification Specialist
Blue Cross and Blue Shield
01.2020 - 04.2022Read More
Housekeeper
Memorial Hermann
01.2017 - 12.2019Read More
San Jacinto College
Associate of Science from Natural Sciences
Read More