Tyana Brock
Forsyth,IL
Summary
Accomplished HR professional with a track record of strategic roles. I am passionate about processes and the shared success of team members and business alike. My previous experience lends to a service-oriented mindset, elevating operations within a People team to drive organizational impact while maintaining a focus on simplicity. Demonstrated skills include adaptability, communication, managing multiple priorities, and attention to detail. I center strong values around relationships and workflows, as I believe this to be essential for a collaborative team and a positive work-life blend.
Overview
4
4
years of professional experience
Work History
Talent Programs Specialist
Waystar
Louisville, KY
10.2024 - Current
- Ensured compliance with company policies and legal standards by maintaining the team member handbook, supporting ethics investigations and auditing-related tasks.
- Led team member safety initiatives, fostering a safe and secure work environment.
- Helped manage offboarding, exit interviews, and severance processes for smooth transitions.
- Developed and refined internal processes to increase team efficiency and improve overall team member experience.
- Supported end-of-year performance operations and goal setting, driving alignment with org-wide objectives.
Strategic Business Partner Specialist
Waystar
Louisville, KY
02.2023 - 11.2025
- Provided administrative support by assisting with case management, filing, job descriptions and offer letter creation, and managing immigration-related processes.
- Contributed to internal engagement by facilitating key leader and team member communications, driving team member experience events, and coordinating the annual engagement survey.
- Supported HR partners in day-to-day operations, ensuring the successful execution of HR functions to foster a high-performing and engaged team.
Account Executive
Waystar
Louisville, KY
01.2022 - 10.2023
- Utilized consultative selling techniques to prospect, generate leads, and build lasting relationships with potential customers within a set territory.
- Developed and delivered tailored presentations and proposals, aligning solutions with customer needs and achieving goals through effective negotiation.
- Maintained industry and product knowledge, providing guidance and support to customers throughout the sales process.
- Prepared and executed detailed action plans, including strategies for follow-ups and closing, while adhering to performance goals.
Market Development Representative
Waystar
Louisville, KY
10.2021 - 01.2022
- Sourced outbound leads, creating new business opportunities and expanding the customer base through targeted prospecting efforts.
- Leveraged in-depth knowledge of products, industry trends, and sales techniques to cultivate new clients.
- Managed multiple daily sales tasks while consistently following up on new leads and referrals.
- Stayed informed on competitor strengths and weaknesses to refine sales strategies.
Education
Bachelor of Arts - Journalism And Mass Communication
Southern Illinois University Edwardsville
Edwardsville, IL05-2021
Skills
- Process Optimization
- Collaboration
- Problem Solving
- Time Management
- Detail-Oriented
- Customer Service
- Consultive Selling
- Lead Generation
- Organization
- Active Listening
Knowledge
- Basic employment law
- Workday
- Onboarding/offboarding and severance
- Immigration processes
- Employee relations/ethics investigations
- Performance management and development
- Confidentiality
- Employee engagement
- Change management
- Culture, inclusion and diversity
Timeline
Talent Programs Specialist
Waystar
10.2024 - Current
Strategic Business Partner Specialist
Waystar
02.2023 - 11.2025
Account Executive
Waystar
01.2022 - 10.2023
Market Development Representative
Waystar
10.2021 - 01.2022
Bachelor of Arts - Journalism And Mass Communication
Southern Illinois University Edwardsville
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