Mitchell McCollough

Highly-motivated individual with over 5 years of IT experience, a passion for people in customer service satisfaction, and a desire to always keep learning more about IT.

• Oversee the daily performance of computer systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
• Train people in computer system use.
• Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
• Trained new employees on my tier 1 team.