Tyana Goins
Lawrenceville,GA
Summary
Well oriented person, hard working, driven to success. Flexible with keeping up with changes. Can take on any challenge. Provide Professional and wonderful customer service.
Behavioral health professional equipped with comprehensive background in behavior analysis and intervention. Skilled in developing and implementing effective behavior modification programs, collaborating with multidisciplinary teams to enhance clients' outcomes. Known for adaptability and results-driven approach in dynamic environments.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
8
8
years of professional experience
Work History
Behavior Technician
Centria Healthcare Autism Services
09.2025 - Current
- Implemented individualized behavior intervention plans to support client development and skill acquisition.
- Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies effectively.
- Conducted data collection and analysis to monitor behavioral trends and outcomes for clients.
- Developed engaging activities tailored to individual needs, enhancing client participation and learning experiences.
- Facilitated effective communication between clients, families, and team members to promote positive relationships.
Independent Contractor
Amazon Prime Products
04.2023 - Current
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Streamlined operational workflows to enhance efficiency and reduce processing times.
Intake Coordinator
Wipro
11.2023 - 04.2024
- Established rapport with patients through empathetic listening skills and providing relevant information regarding their care plans.
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Managed high-volume caseloads efficiently while maintaining strong attention to detail throughout each case''s progression.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Streamlined workflow for greater efficiency by implementing new coding processes and tools.
- Assisted in the transition from ICD-9 to ICD-10, providing training support for staff members during the implementation period.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Housekeeper
Crothall Healthcare Environmental Services
04.2022 - 01.2023
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Collaborated with nursing staff to address unique cleaning needs for patients with special requirements or conditions.
- Participated in ongoing training sessions to stay up-to-date on best practices for hospital housekeeping and infection prevention.
- Enhanced infection control efforts through thorough disinfection of high-touch surfaces and patient rooms.
- Ensured compliance with safety regulations and protocols, minimizing accidents and hazards in the workplace.
- Facilitated timely room turnovers by efficiently stripping linens from beds and prepping them for laundry services.
- Improved patient satisfaction by maintaining a clean and comfortable hospital environment.
Customer Service Representative
Maximus Federal
03.2021 - 04.2022
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Contact Center Representative
The Results Companies, LLC
02.2020 - 04.2021
- Contributed to continuous improvement initiatives, implementing feedback from supervisors and peers to enhance personal performance.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Proactively identified potential areas of improvement within the contact center operations, proposing recommendations for enhanced service delivery.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Maintained detailed records of customer interactions, ensuring accurate documentation for future reference.
- Consistently met or exceeded sales targets by effectively promoting products or services during customer interactions.
- Improved customer satisfaction by efficiently addressing and resolving issues in a timely manner.
Warehouse Associate
Virginia ABC
01.2018 - 03.2020
- Streamlined communication between warehouse associates and management, addressing concerns proactively to prevent delays or bottlenecks in operations.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
Education
S -
Lloyd C. Bird High School
Chesterfield, VA06.2017
No Degree - Radiology
Gwinnett Technical College
Lawrenceville, GASkills
- Multi-Line Phone Systems
- Scheduling appointments
- Patient Scheduling
- Appointment Scheduling
- Insurance Verification
- Data Entry
- Multitasking and Organization
- Phone and Email Etiquette
- Customer Service
- Goal Setting
- Documentation and Recordkeeping
- Problem-Solving
- Attention to Detail
- Quality Assurance
- Handling Complaints
- Relationship Building
- Cross-Functional Collaboration
- Problem-solving abilities
- Active Listening
- P>Team Leadership
- P>Microsoft Office
- P>Problem-solving aptitude
- Data collection
- Active listening
- Prompting and fading strategies
- Behavioral management
- Social skills development
- Client relationship development
- Documentation skills
Personal Information
Title: Intake Coordinator
Timeline
Behavior Technician
Centria Healthcare Autism Services
09.2025 - Current
Intake Coordinator
Wipro
11.2023 - 04.2024
Independent Contractor
Amazon Prime Products
04.2023 - Current
Housekeeper
Crothall Healthcare Environmental Services
04.2022 - 01.2023
Customer Service Representative
Maximus Federal
03.2021 - 04.2022
Contact Center Representative
The Results Companies, LLC
02.2020 - 04.2021
Warehouse Associate
Virginia ABC
01.2018 - 03.2020
S -
Lloyd C. Bird High School
No Degree - Radiology
Gwinnett Technical College