Tyana L. Ross
Fayetteville,NC
Summary
Operated in multiple bays throughout the assembly line. Currently utilizing WE0 robots for valve assembly, demonstrating proficiency in automated manufacturing processes. Skilled in both robotic and manual valve construction, ensuring high-quality production standards. Experience in optimizing workflow efficiency and maintaining equipment for consistent output.
Overview
8
8
years of professional experience
Work History
Product Assembler 1
Caterpillar Inc
Sanford, North Carolina
03.2026 - Current
- Assembled machinery components following precise schematics and specifications.
- Collaborated with supervisors to create actionable plans that met production goals while ensuring high quality standards.
- Partnered with team members to optimize production processes, maintaining efficiency and quality standards.
- Maintained a clean and organized work environment to ensure safety compliance.
- Achieved proficiency in W.E.O. Robot operation to streamline workflow.
Customer Service Representative
TTEC
08.2025 - Current
- Provide exceptional customer service by addressing inquiries and resolving issues effectively over the phone.
- Manage HIGH call volume of inbound/outbound calls, ensure prompt and professional service.
- Support Veterans addressing medication needs stemming from military service.
- BCBS/Optum Rx Pharmacy Benefit Manager
Customer Experience Associate
Conduent
10.2024 - 08.2025
- Assist clients with inquiries regarding their Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs) balances, eligible medical expenses, and provide clear and accurate information.
- Educate Veterans about their rights and available benefits.
- Humana/Health Equity
USS/Outbound
AMAZON
02.2024 - 08.2024
- Pick, pack, and ship customer orders with focus on accuracy and efficiency, consistently achieving daily productivity targets.
- Operate warehouse equipment, including pallet jacks to move inventory safely and effectively.
- Maintain inventory accuracy by conducting regular counts and updating records in the warehouse management system.
- Ensure compliance with safety protocols.
Patient Concierge Specialist
Millennia
04.2023 - 09.2023
- Review billing discrepancies, collaborate with clients to resolve issues with billing promptly, and enhance customer satisfaction.
- Maintain accurate and organized billing records.
Call Center Representative
REMEX
04.2022 - 09.2022
- Manage and maintain patient medical records, ensure compliance with HIPPA regulations.
Product Assembler
Caterpillar
08.2018 - 10.2019
- Operate heavy machinery, equipment to manufacture high-quality components for construction and mining equipment, consistently meeting production targets.
Education
Business Administration -
Columbia Southern University
01-2021
Cosmetology -
Central Carolina Community College
01-2011
High School Diploma - Cosmetology
Jordan Mattews High School
06-2010
Skills
- Excellent communication skills
- Workplace safety regulations
- Conflict resolution
- Operating machinery
- Production workflow
- Inspection techniques
- Power tools
- Time management
- Problem-solving
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Micromanagement
- Teamwork
- Adaptability
- Self-motivation
- Strong work ethic
- Understanding government programs
- Advocacy for Veterans rights
- Scheduling appointments
- Managing follow-ups
- Providing inclusive support
Timeline
Product Assembler 1
Caterpillar Inc
03.2026 - Current
Customer Service Representative
TTEC
08.2025 - Current
Customer Experience Associate
Conduent
10.2024 - 08.2025
USS/Outbound
AMAZON
02.2024 - 08.2024
Patient Concierge Specialist
Millennia
04.2023 - 09.2023
Call Center Representative
REMEX
04.2022 - 09.2022
Product Assembler
Caterpillar
08.2018 - 10.2019
Business Administration -
Columbia Southern University
Cosmetology -
Central Carolina Community College
High School Diploma - Cosmetology
Jordan Mattews High School