Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

TYANA MATTHEWS

San Antonio,Tx

Summary

Personable and dedicated with experience in customer service industry. Solid team player with an upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CUSTOMER SERVICE REPRESENTATIVE

Foxhound Federal llc
02.2023 - Current
  • Managed customer records and documentation, ensuring accurate data entry.
  • Handled confidential consumer information, adhering to compliance guidelines.
  • Assisted in processing paperwork, maintaining records, and gathering data for reporting.
  • Communicated with internal teams to resolve billing and payment issues.

FRAUD PREVENTION REPRESENTATIVE

Conduent
10.2022 - 09.2023
  • Analyzed customer account activity to detect fraudulent transactions.
  • Processed and reviewed financial documentation, ensuring accuracy and compliance.
  • Maintained detailed records of investigations and fraud reports.

CALL AGENT

Alorica
08.2020 - 09.2022
  • Provided administrative support, including data entry, account updates, and documentation.
  • Assisted customers with account inquiries, billing issues, and transaction verifications.
  • Maintained accurate records of customer interactions and resolutions.

Education

DIPLOMA -

Brackenridge highschool
San Antonio, Tx
01.2018

Skills

  • Customer assistance
  • Problem Solving
  • Critical Thinking
  • Organization
  • Leadership
  • Flexibility
  • Computer Skills
  • Communication Skills
  • Microsoft Outlook

Certification

Google Project Management Certificate (In Progress)

Timeline

CUSTOMER SERVICE REPRESENTATIVE

Foxhound Federal llc
02.2023 - Current

FRAUD PREVENTION REPRESENTATIVE

Conduent
10.2022 - 09.2023

CALL AGENT

Alorica
08.2020 - 09.2022

DIPLOMA -

Brackenridge highschool
TYANA MATTHEWS