Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tyandrea Gaffney

Charlotte,NC

Summary

Dedicated caregiver with over three years of experience at RHA Health Services LLC, skilled in elderly care and time management. Enhanced clients' emotional well-being through compassionate companionship while ensuring safety and comfort. Proficient in monitoring health and providing essential support, fostering independence and dignity in daily living activities.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Caregiver

RHA Health Services LLC
07.2021 - Current
  • Minimum 3 years of expirence working in the healthcare/medical industry.
  • Assisted clients with daily living activities, promoting independence and comfort maintaining cleanliness and organization of living
  • Provided companionship to enhance emotional well-being of individuals.
  • spaces for safety and comfort.
  • Monitored client health and reported changes to appropriate healthcare professionals.
  • Supported mobility and transfer needs, ensuring
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Medicare Customer Service Representative

Quantum 3 Media
2018 - 2021
  • Minimum 2 years Of Customer Service in a call center/remote
  • Provided expert assistance to Medicare beneficiaries, addressing inquiries and resolving issues efficiently.
  • Educated members on benefits, enrollment processes, and plan options, enhancing customer understanding.
  • Utilized CRM software to document interactions and track case resolutions systematically.
  • Ability to navigate dual monitors and multiple applications
  • Intermediate keyboarding abilities
  • Basic PC & Search Engine abilities
  • (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, typing in URLs in the right location, bookmarking a site, and navigating the use of
  • back/forward buttons).

Education

Associate Of Science In Medical Assistant

ECPI University
Charlotte, NC

GED -

Central Piedmont Community College
Charlotte, NC
11.2021

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving

Certification

CPR

phlebotomy

Timeline

Caregiver

RHA Health Services LLC
07.2021 - Current

Medicare Customer Service Representative

Quantum 3 Media
2018 - 2021

Associate Of Science In Medical Assistant

ECPI University

GED -

Central Piedmont Community College

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