Tyangenae Phillips
Utica,NY
Summary
Reliable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Certified Nursing Assistant
Mvhs Rehabilitation Nursing Center
Utica, New York
05.2024 - Current
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Reported changes in patient condition to registered nurse or physician.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted residents in preparing for activities and social programs.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided emotional support to family members regarding end-of-life decisions.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Provided emotional support to patients and families during difficult times.
- Documented activities and recorded information in EMR system.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Nursing Assistant
The Pines Nursing and Rehab
Utica, NY
07.2020 - Current
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Direct Support Professional
Upstate Cerebral Palsy
Utica, NY
06.2021 - 09.2023
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted individuals in learning and developing new skills.
- Accompanied individuals on outings to promote independence and integration into the community.
- Facilitated social interactions between participants and their peers in the community.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Certified Nursing Assistant
Masonic Home
Utica, NY
11.2015 - 07.2020
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Reported changes in patient condition to registered nurse or physician.
Education
High School Diploma -
Thomas R. Proctor HS
Utica, NY06-2014
Skills
- Vital sign recording
- Infection control procedure
- Documenting behaviors
- Patient-focused care
- Conducting intakes
- Electronic charting
- Medical terminology
- Family support and assistance
- Valid state driver's license
- Documentation expert
- Microsoft Excel
- Direct patient care
- Adaptable
- Complaint resolution
- Microsoft PowerPoint
- Technical troubleshooting
- Customer relations
- Tactful and diplomatic
- Positive and professional
- Inbound and outbound calling
- Documentation
Timeline
Certified Nursing Assistant
Mvhs Rehabilitation Nursing Center
05.2024 - Current
Direct Support Professional
Upstate Cerebral Palsy
06.2021 - 09.2023
Certified Nursing Assistant
The Pines Nursing and Rehab
07.2020 - Current
Certified Nursing Assistant
Masonic Home
11.2015 - 07.2020
High School Diploma -
Thomas R. Proctor HS