Tyann Galloway

• Continually honed skills by participating in various management trainings. Developed relationships with new staff members, and assisted existing staff members with training. Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office, playroom and equipment. Involved in assisted training with new team members bi-weekly. Maintained safe work environment for dogs in play groups of 25 or more. Orally administering medicine, and meal prepping. Monitored animals for unusual behaviors between dogs and staying vigilant for any signs of illness, disease, and injuries. Also implementing various training techniques for new animal recruits.

• Facilitated an intensive study skills class with three students over a two-hour period, achieving a 82% increase in student retention. Successfully completed a four-month workstudy program at Morgan State University. Topice range from pre-algebra, algebra, geometry, and chemistry.

• Worked with various 6th graders from different schools in the Baltimore County. Taught 6th graders about the abiotic factors that influence biotic factors in water. Help students test water quality in the Inner Harbor, tell how humans affect water quality and ways students can improve it, form a hypothesis about which animals could survive within the tested water quality range, and sort through habitat cages to look for those animals. Handled aquatic animals found in the Inner Harbor. Becoming familiar with the testing equipment and instructing students on the proper use of the equipment such as a Secchi disk, dissolved oxygen and salinity probes, LabQuest Readers, litmus paper, and thermometers or temperature probes. Recording student data on iPads. Set up, break down, and cleaning of station supplies. Monitoring stations and supplies when students are not present. Escorting students to their station upon arrival at the Aquarium. Assisting with monitoring student behavior and safety.

• Developed a reputation for excellent customer service, improving client retention by 85%. Pet sitting inside of the clients home. Traveling to the clients residence to ensure the needs of their pet is met. Administering medication for animals. Working with high-energy animals. Working with senior animals with extra care. Grooming pets with clients approval. Determined pet health and behavioral needs based on client information and made recommendations to ensure continued success. Delivered personalized, hands-on, and attentive service to every client, exceeding industry standards. Maintained thorough knowledge of various different breeds.

• Performing water surveys, facilitating rescues for assisting vulnerable or hurt swimmers to reach safety, involves tasks such as communicating rules to swimmers, monitoring individuals in the water, and delivering initial medical aid to those who are injured.

Supervised daily operations, ensuring high service standards and customer satisfaction. Trained and mentored staff on best practices in guest relations and operational efficiency. Developed and implemented strategies to enhance workflow effectiveness and team performance. Facilitated communication between front-of-house staff and kitchen teams to ensure seamless service. Resolved customer inquiries and complaints promptly, fostering positive dining experiences. Streamlined front of house operations for improved efficiency and productivity. Boosted staff morale through regular recognition programs that acknowledged outstanding achievements within the team. Maintained cleanliness standards throughout the front of house areas, ensuring a welcoming atmosphere for guests.

• Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment. Maintained a clean and safe work environment, resulting in a 30% reduction in complaints filed with management and a 60% increase in crew satisfaction. Offered strong customer service skills, keeping customers satisfied.

• Developed a better understanding of the company's product offerings, creating greater enjoyment of the store's merchandise. Handled customer inquiries, answered questions, and resolved problems in a timely manner. Offered strong customer service skills, keeping customers satisfied.

• Auditioned for a role in this program. Completed and experimented with various medium techniques such as printmaking, photography, traditional drawing, and sculpting. Studied art history. Assisted in creating art shows for Suitland High School art walks. Had seminars for elementary students to give advice on pursuing the program. Worked on school building art projects. Worked with a college to better my portfolio. Had work submitted, and place into competitions such as Google logo designs, Maryland branded logo designs, and MICA (Maryland Institute College Arts) art shows.

• Performed daily check-ins with children to ensure health and safety, and worked closely with parents to achieve optimal outcomes. Developed relationships with parents, exceeding expectations for customer satisfaction. Set up events to fundraise for the organization. Worked in a fast-paced environment. Meeting with different scholars to generate fun ideas for children and lesson plans. Handled and managed trips for the children in the program.